Last updated 08-21-2026
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Bland
Bland lets regulated teams run AI phone agents on live inbound and outbound calls without stitching together separate LLM, speech, and telephony vendors. You build agents that follow your playbooks, hand off to humans with full context, and keep working across voice, SMS, iMessage, and web chat with shared memory between channels. Healthcare, insurance, finance, and logistics are the industries the site calls out first. Bland runs on its own speech models and infrastructure, which is why the homepage reports more than 615 million calls resolved on its stack.
Most voice stacks quote a low platform fee and then bill LLM tokens, speech-to-text, text-to-speech, and telephony as separate line items. Bland rolls LLM, STT, and TTS into one per-minute rate with no token charges, and it was built around SOC 2, HIPAA, and PCI controls rather than retrofitted later. That trade-off shows up in the customer mix: Kin Insurance, Mutual of Omaha, and Samsara are listed on the site, not indie app builders chasing the cheapest minute rate.
Operations teams use Bland to replace IVR phone trees, run AI call centers at scale, and cover nights and weekends without adding headcount. Developers start on a self-serve plan with a REST API and Norm, a builder that wires pathways, calendars, and CRM hooks from plain prompts. Enterprise teams get forward deployed engineers, a 30-day deployment framework, and options for VPC, on-prem, or air-gapped installs when audio cannot leave their network.
Per-minute rates from $0.11 to $0.14 cover LLM, STT, and TTS with no token charges
615+ million calls resolved on Bland infrastructure according to the homepage counter
400ms median latency compared to 1,181ms industry average on live phone calls
40+ supported languages with real-time translation in 23 of them
Norm builder creates pathways, calendar hooks, and CRM integrations from plain English prompts
Deploy one agent across voice, SMS, iMessage, and web chat with unified memory
SOC 2 Type II, HIPAA, and PCI DSS certifications with AES-256 encryption at rest
All-in-one per-minute pricing covers LLM, STT, and TTS with no token charges
SOC 2, HIPAA, and PCI DSS certifications with on-prem and VPC deployment options
Forward deployed engineers build your first production agent in about 30 days
Sub-400ms response latency on live phone calls
Omnichannel support across voice, SMS, iMessage, and web chat with unified memory
Advanced features like warm transfers and guardrails require Enterprise plans on the pricing comparison
SMS, web chat, and iMessage channels are Enterprise-only on the published plan table
Self-serve daily caps start at 100 calls on the Start plan
Full compliance documentation for Enterprise requires an NDA
What is Bland?
Bland is an enterprise voice AI platform for building and running AI phone agents at scale. Bland handles inbound and outbound calls on its own infrastructure, supports voice, SMS, iMessage, and web chat, and connects to CRMs, schedulers, and telephony tools your team already uses.
How much does Bland cost?
Bland's Start plan charges $0.14 per minute with a $0 platform fee and no card required. Build costs $0.12 per minute plus a $299 monthly platform fee, and Scale drops to $0.11 per minute with a $499 monthly fee. Enterprise pricing is contracted by volume.
Is Bland HIPAA compliant?
Yes. Bland holds SOC 2 Type I and Type II, HIPAA, and PCI DSS certifications. Bland offers signed BAAs for healthcare customers, and Enterprise plans support on-prem, VPC, and data residency controls when call audio cannot leave your network.
How long does Bland deployment take?
On self-serve plans, Bland says most teams deploy a first agent within a day. Enterprise deployments follow a 28-day framework that covers scoping, build, gray and red team testing, and go-live with forward deployed engineers working alongside your ops team.
Does Bland replace an IVR?
Yes. Bland replaces keypad IVR menus with natural conversation, so callers state what they need and the agent routes, resolves, or books in one flow. Many Bland customers start by retiring their IVR, then expand the same agent across more call volume.
What languages does Bland support?
Bland supports more than 40 languages natively, with real-time translation available in 23 of them. Bland agents can switch languages mid-call, and text-to-speech voices are available for every supported language.
Can Bland integrate with Twilio?
Yes. Bland integrates with your existing Twilio account, SIP trunks from contact-center providers, or Bland's built-in Twilio at pass-through cost. Bring-your-own-telephony customers skip Bland transfer fees and pay only the per-minute AI rate plus carrier costs.