Zia for Zoho Desk vs AIchatbot

Discover Zia, the AI-powered assistant exclusive to Zoho Desk, designed to revolutionize customer service management. Zia is a cutting-edge artificial intelligence assistant that seamlessly integrates with Zoho Desk, providing you with real-time assistance in managing your customer service operations efficiently. With Zia's conversational capabilities, your customers can engage in immediate chat conversations through your mobile app or website, where their inquiries are promptly processed, and apt solutions from your Knowledge Base are recommended. Zia vigilantly monitors conversation sentiment, intelligently categorizes incoming tickets with relevant tags for efficient agent response, and swiftly composes draft replies to expedite service. Furthermore, Zia offers a comprehensive dashboard for leaders, featuring predictions on customer sentiment, ticket trends, and team performance anomalies, thus equipping decision-makers with data-driven insights. Zia's adaptability is unparalleled; you can customize her to perform an array of customer-oriented actions via a user-friendly Skill Builder interface. Ignite your customer service with Zia's contextual AI intelligence.

AIchatbot is an ai powered conversational chatbot builder for customer service. AIchatbot enables you to create a custom GPT chatbot trained from your own data. This is achieved by uploading your website URL, PDF files, or sitemap. The AIchatbot can respond to customer inquiries in multiple languages and provides the convenience of embedding the chatbot widget directly onto your website

aichatbot automates not only text responses but it also drafts email responses for all emails queries / tickets and processes lead generations. All with much less effort from your team VS other alternatives where you spend countless hours to just compose & respond to 30 % email queries.