Last updated 07-24-2026
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Distance
Distance is an AI growth platform for service businesses that answers phone calls, chats, and social messages around the clock. Its agents capture leads, qualify conversations, create tickets, route urgent issues, and follow up so teams do not lose work when nobody is available.
The product covers phone, SMS, live chat, Facebook, and Instagram, with integrations into CRMs and field service tools. Setup is framed as three steps: build an agent with your services and tone, connect channels, then let it run with transfers, assignments, and notifications.
Distance targets fast-growing local service companies such as pest control, exterior washing, restoration, and similar operators that need 24/7 response without adding headcount.
AI phone and chat agents that answer phone, SMS, web chat, Facebook, and Instagram
Lead qualification that turns conversations into actionable tickets
Escalations, transfers, round-robin routing, and on-call scheduling
CRM and field service integrations to fit existing workflows
Playbooks for call answering, speed to lead, outreach, and payment collection
Covers phone, SMS, chat, and social messaging in one platform.
Built specifically for local and service businesses with industry playbooks.
Offers routing, transfers, and CRM integrations beyond basic chatbots.
Paid plans start at $149 per month, so it is not a free tool.
Higher tiers require a demo rather than self-serve checkout.
What does Distance do for service businesses?
Distance uses AI agents to answer calls and messages, qualify leads, create tickets, route urgent conversations, and follow up automatically.
Which channels does Distance support?
Distance supports phone, live chat, SMS, Facebook, and Instagram, with Slack and Microsoft Teams integrations on paid plans.
How much does Distance cost?
Distance pricing starts at $149 per month for Builder, $399 for Growth, and $799 for Pro, with credit limits and user counts varying by plan.
Does Distance offer a free trial?
Yes. The Builder plan includes a 7-day free trial through app.distance.so.
How fast can Distance be set up?
Distance markets a three-step setup flow and says teams can be up and running within about five minutes.