Last updated 07-17-2026
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Engati
Engati is an enterprise conversational customer experience platform for building AI agents, chatbots, and live chat workflows across WhatsApp, voice, websites, Instagram, and other channels. Teams use it to automate lead generation, qualification, support, and marketing campaigns without routing every conversation through human agents first.
The platform centers on three assistant types: agentic AI agents for nurture and conversion journeys, GenAI assistants powered by eSenseGPT and your content library, and flow-based assistants built in a low-code bot builder. DocuSense lets bots answer complex questions from uploaded documents, while Engati Pulse adds customer data and analytics across touchpoints.
Engati serves industries including e-commerce, healthcare, insurance, banking, travel, education, and government. Customers on the site include PwC, Qatar Insurance Company, Tokio Marine, Bandhan Bank, and UpGrad. The company is a Meta messaging partner and won the 2021 SIIA CODiE for best global AI-driven technology.
Deploy AI agents and GenAI assistants across WhatsApp, voice, web, Instagram, and 15+ channels
Train bots in minutes with eSenseGPT using websites, documents, and marketing content
Build flow-based chatbots in a low-code builder with NLP, FAQs, and DocuSense document search
Run WhatsApp broadcasts, campaigns, retargeting, and Click-to-WhatsApp ads from one inbox
Connect Zendesk, Salesforce, Shopify, and other CRM and support tools through pre-built integrations
Strong WhatsApp Business API support with broadcasts, inbox, and Meta partner status.
Low-code bot builder plus eSenseGPT for document-trained GenAI assistants.
Omnichannel deployment across 15+ messaging and web channels from one platform.
Pre-built integrations with Zendesk, Salesforce, Shopify, and common CRM tools.
Most plan prices require a sales conversation rather than self-serve checkout.
WhatsApp sandbox trial limits messaging to Engati's test number with up to five contacts.
Does Engati offer a free trial?
Yes. Engati offers a 7-day free trial with no credit card required and zero setup cost. The trial runs in a sandbox so you can explore platform capabilities before upgrading to a paid plan.
What channels does Engati support?
Engati supports WhatsApp, website chat, Instagram, Facebook Messenger, Telegram, voice calls, Shopify, and other digital channels. Omnichannel plans let teams manage conversations from multiple channels in one inbox.
What is eSenseGPT on Engati?
eSenseGPT is Engati's generative AI layer for building bots from websites and documents, generating campaign content, suggesting agent replies, and powering conversational assistants with your own content repository.
How does Engati pricing work?
Engati lists plans for WhatsApp, omnichannel, and partner programs. Many tiers use custom pricing via sales contact. The pricing page notes plans start at less than one dollar per day, with a 7-day free trial available.
Who is Engati built for?
Engati targets mid-market and enterprise teams in customer support, marketing, and sales that need WhatsApp-first or omnichannel conversational automation. Industry pages cover e-commerce, healthcare, insurance, banking, travel, education, and government.