Last updated 08-14-2026
Category:
Reviews:
Join thousands of AI enthusiasts in the World of AI!
Fini
Fini is a self-learning AI support agent that resolves customer tickets across voice, chat, and email without your team re-tuning it every week. It plugs into helpdesks like Zendesk, Intercom, and Salesforce, then takes real actions on connected systems such as Stripe refunds and account updates. The company reports 90% resolution rates at 99% accuracy, with deployments going live in about 14 days.
Most support AI tools stop at drafting replies. Fini calls itself RAGless and uses agentic workflows to close tickets end to end, including backend lookups and refunds with a full audit trail. One agent covers all three channels on the same policies, which matters when you would otherwise buy separate vendors for chat, email, and voice. Pricing is per resolution, not per seat, so costs track ticket volume instead of headcount.
Fini targets regulated industries like fintech, banking, and healthcare, with SOC 2 Type II, PCI DSS Level 1, ISO 27001, GDPR, and HIPAA BAA-ready compliance. Customers include Atlas, Wefunder, and PostFinance. A 90-day zero-pay guarantee promises 90% resolution or you pay nothing.
Resolves tickets across voice, chat, and email from one unified agent
Takes real actions on Stripe, CRM, and internal tools with full audit trails
90% resolution rate at 99% accuracy across 130+ languages
Go live in 14 days with one-click Zendesk, Intercom, and Salesforce OAuth
Self-learning Knowledge Atlas detects gaps and improves without manual re-tuning
Scale plan includes 8,000 resolved tickets per month at $0.69 per extra resolution
Resolves tickets end to end with real backend actions, not just replies
One agent covers voice, chat, and email on unified policies
Per-resolution pricing avoids per-seat costs as teams grow
SOC 2, PCI DSS, ISO 27001, GDPR, and HIPAA BAA-ready compliance
90-day zero-pay guarantee if 90% resolution is not met
Enterprise pricing starts at $3,000 per month
Requires a sales demo to get started, no self-serve signup
Best suited for regulated industries, overkill for small teams
What channels does Fini support?
Fini handles AI voice, AI chat, and AI email from a single agent on the same reasoning, policies, and audit trail. You do not need separate vendors per channel.
How much does Fini cost?
Fini charges per resolution, not per seat. The Scale plan costs $7,500 per month and includes 8,000 resolved tickets, with extra resolutions at $0.69 each. High-volume customers can pay as low as $0.49 per resolution.
How long does Fini take to deploy?
Fini goes live in about 14 days. You connect your helpdesk via OAuth, train the agent on your knowledge base, test with AI, and launch without migrating off your existing stack.
What helpdesks does Fini integrate with?
Fini integrates with Zendesk, Intercom, Salesforce, HubSpot, Freshdesk, Gorgias, LiveChat, Front, Slack, and Discord. Connections use one-click OAuth with no engineering work on your side.
Is Fini secure for regulated industries?
Yes. Fini holds SOC 2 Type II, PCI DSS Level 1, ISO 27001, and GDPR compliance, and is HIPAA BAA-ready. It is built for fintech, banking, and healthcare support teams.
What is Fini's zero-pay guarantee?
Fini offers a 90-day zero-pay guarantee: if the agent does not hit 90% resolution on your real tickets within 90 days, you pay nothing. The company tests on 1,000 of your actual tickets before you commit.