Last updated 07-28-2026
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InstantDocs (formerly Kroto)
InstantDocs (formerly Kroto) is support documentation software that turns screen recordings and helpdesk ticket history into polished knowledge base articles and videos. You record a workflow or import tickets from Zendesk, Intercom, or Freshdesk, and the platform drafts structured help content with screenshots. It fits teams that need customer support docs and product walkthrough videos without hiring a documentation crew.
Where typical video editors stop at timeline cuts, InstantDocs is built around support operations. It imports ticket backlogs to find documentation gaps, then fills those gaps with articles generated from demos. The same recording can become a step-by-step article and an on-brand video, which is a narrower workflow than general screen recorders or standalone knowledge base builders.
Customer support leaders, customer success managers, and SaaS product teams use InstantDocs to keep help centers complete as features ship. The VIP program targets teams already running Zendesk, Freshdesk, or similar stacks who want ticket deflection without manual article writing.
Turn a screen recording into a structured help article in about 2 minutes
Import ticket history from Zendesk, Intercom, Freshdesk, and similar helpdesks to find documentation gaps
Free plan includes 1 knowledge base with up to 50 articles and 2 editors
Pro plan includes 250 AI credits per month with 50-credit add-on packs for $10
Pro integrates with Groove, Zendesk, Intercom, Crisp, and other support platforms
Knowledge Gap Finder analyzes imported tickets and drafts missing help articles
Imports ticket history from major helpdesks to spot missing documentation before customers ask
Produces both written articles and branded videos from one screen recording
Free tier covers a full knowledge base for small teams with up to 50 articles
AI features require the paid Pro plan; the Free tier has no AI capabilities
Signup runs through a VIP waitlist and demo booking rather than instant self-serve access
The Free plan keeps a "Powered by InstantDocs" badge on published knowledge bases
What does InstantDocs do?
InstantDocs turns screen recordings and support ticket history into knowledge base articles and videos. You import tickets or record a workflow, and InstantDocs drafts step-by-step help content with screenshots that is ready to publish or edit.
How much does InstantDocs cost?
InstantDocs offers a Free plan at $0 per month and a Pro plan at $119 per month when billed annually. Enterprise pricing is available on request. Pro adds AI Recorder, Knowledge Gap Finder, custom domains, and 250 AI credits per month.
Which helpdesks does InstantDocs integrate with?
InstantDocs imports ticket history from Zendesk, Intercom, Freshdesk, and other support platforms listed on its site. Pro also connects through API integrations with Groove, Zendesk, Intercom, Crisp, and related tools.
What is included in the InstantDocs Free plan?
The InstantDocs Free plan includes 1 knowledge base, up to 50 articles, 2 editors, unlimited viewers, and a "Powered by InstantDocs" badge. AI features such as AI Recorder and Knowledge Gap Finder require the Pro plan.
Does InstantDocs create videos?
Yes. InstantDocs turns a screen recording into both a structured help article and an on-brand video. Its homepage shows sample articles and videos generated from recordings such as workflow demos and integration walkthroughs.
How do InstantDocs AI credits work?
The InstantDocs Pro plan includes 250 AI credits per month. Teams can buy 50 additional credits for $10. Enterprise customers can negotiate a custom AI credit allowance with InstantDocs sales.