Last updated 06-28-2026
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Lexidesk
Lexidesk gives law firms a full-time intake agent that answers phone calls, web chat, and email around the clock. The tool qualifies every inquiry using attorney-level questioning, delivers case summaries straight to your CRM, and books consultations without your team picking up the phone. It is built for consumer-facing firms that lose cases when callers hit voicemail after hours.
The product was built by researchers and law firm owners who wanted intake that performs at an expert human level. Its AI specialist runs practice-area-specific qualification flows, scores leads on a 1 to 10 rubric your firm defines, and routes outcomes to live transfer, paid consultation booking, or team review. Agent Memory powers follow-up sequences that reference prior conversations.
Lexidesk fits personal injury, family, immigration, criminal defense, estate planning, and other practice areas where every missed call is lost revenue. Firms use it as standalone intake or alongside in-house staff for first response, after-hours coverage, and overflow. Onboarding takes 3 to 5 business days with agent configuration handled by the Lexidesk team.
Answers unlimited concurrent calls with zero busy signals
Qualifies leads with practice-area scripts you define during onboarding
Books paid consultations directly into attorney calendars
Native sync to Clio, HubSpot, Lawmatics, HighLevel, and Actionstep
Lead Lock follow-up keeps prospects engaged across channels
Warm transfers hand callers to staff with a full summary first
Handles intake in 25+ languages for multilingual client bases
Handles unlimited concurrent calls with no busy signal for high-volume firms.
Trusted by 100+ law firms across personal injury, immigration, family law, and more.
Hosted on Microsoft Azure with ISO 27001, SOC, and GDPR-aligned infrastructure.
Unlimited tweaks and call reviews during the first two weeks after launch.
No public pricing; firms must book a discovery call for a custom quote.
Final pricing depends on call and chat volume, quoted individually per firm.
Live attorney transfers only apply during hours your firm configures.
Does Lexidesk have a free plan?
Lexidesk does not list a public free tier. Pricing is a flat monthly fee quoted per firm after a fit assessment, and spam and duplicate contacts are excluded from billing.
Which CRMs does Lexidesk integrate with?
Lexidesk integrates natively with Clio Manage, Clio Grow, HubSpot, HighLevel, Lawmatics, and Actionstep. Other systems connect through a custom webhook to Zapier, Make, n8n, or your own API.
How quickly can a law firm go live with Lexidesk?
Most Lexidesk firms are live within 3 to 5 business days. The Lexidesk team builds and configures the agent from your onboarding form before you test it on real calls.
Can Lexidesk handle multiple calls at once?
Yes. Lexidesk has no limit on concurrent calls. Every inbound call is answered instantly regardless of how many others are in progress.
What happens when Lexidesk cannot resolve a call?
When Lexidesk detects a situation it cannot resolve, or when a caller requests a person, it performs a warm transfer to staff with a full call summary so the caller does not repeat themselves.
Is Lexidesk compliant with legal ethics rules?
Lexidesk is designed around ABA Model Rules including confidentiality and AI disclosure standards. Firms configure recording, consent, and disclosure to fit their jurisdiction and bar rules.
Can Lexidesk qualification questions be customized?
Yes. Lexidesk qualification scripts are configured per practice area during onboarding and can be updated at any time for personal injury, family law, immigration, criminal defense, and more.