Last updated 08-22-2026
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Lexidesk
Lexidesk answers law firm phones and website chats around the clock, runs your intake script, scores each caller from 1 to 10, and books consultations or warm-transfers qualified leads with a full matter summary. The Emma voice agent discloses it is AI, records transcripts, and pushes contacts into Clio, HubSpot, Lawmatics, or HighLevel without manual data entry.
Traditional answering services return a name and callback number. Lexidesk captures the full matter, qualification reasoning, recording, and priority score so intake teams can call 8s, 9s, and 10s first instead of working identical callback slips. It also books paid consultations after hours, routes matters to the right attorney calendar, and runs Lead Lock follow-up sequences by text and email when a caller does not book.
Family law, personal injury, immigration, criminal defense, and estate planning firms use Lexidesk for overflow, nights, and weekends. Case studies cite a lead-to-schedule jump from 31% to 49% at Modern Law and nine paid weekend consultations at King Law Offices. Onboarding typically takes 3 to 5 business days with unlimited tweaks during the first two weeks live.
Scores every caller from 1 to 10 on fit and urgency using firm-defined qualification rules
Books consultations, sends scheduling links, or warm-transfers qualified leads with context
Native integrations with Clio Grow, Clio Manage, HubSpot, Lawmatics, and HighLevel
Supports 25-plus languages on phone and web chat for immigration and diverse client bases
Lead Lock automated text and email follow-up runs until a caller books or opts out
Hosted on Microsoft Azure with encryption in transit and at rest plus role-based access
Captures full matter detail and lead scores instead of thin answering-service messages
Books consultations and follows up automatically when callers do not schedule
Practice-area templates cover family, PI, immigration, criminal, estate, and conveyancing intake
100-plus law firm customer base with published case studies and live demo phone line
Referral Network turns declined cases into tracked partner-firm revenue
Pricing is quote-based with no public plan table on the website
Requires discovery-call sales process rather than self-serve signup
AI disclosure and recording rules still need firm-level configuration per jurisdiction
Focused on consumer-facing firms, not corporate or in-house legal teams
What does Lexidesk do for law firms?
Lexidesk answers inbound phone calls and website chats 24/7, runs your intake script, scores each lead, and books consultations or transfers qualified callers. Lexidesk logs summaries, recordings, and transcripts to your dashboard and connected CRM.
Which CRMs does Lexidesk integrate with?
Lexidesk connects natively to Clio Grow, Clio Manage, HubSpot, Lawmatics, and HighLevel, and can send JSON webhooks to Zapier, Make, or custom systems. Lexidesk attaches the call summary, qualification status, lead score, and transcript link to each contact.
Does Lexidesk disclose it is AI?
Yes. Lexidesk's Emma agent discloses that it is an AI assistant, and your firm chooses whether that happens up front or only when asked to match state bar rules. Lexidesk can hand callers to a human at any point on request.
How long does Lexidesk onboarding take?
Lexidesk reports most firms go live within 3 to 5 business days after completing an onboarding form and test calls. Lexidesk includes unlimited tweaks and call reviews during the first two weeks after launch.
How is Lexidesk priced?
Lexidesk uses a flat monthly fee that scales with call and chat volume and excludes spam and duplicate contacts. Lexidesk quotes pricing per firm after a discovery call based on your inbound volume.
Is Lexidesk secure for client data?
Lexidesk runs on Microsoft Azure infrastructure aligned with ISO 27001, SOC 1, SOC 2 Type II, and GDPR requirements. Lexidesk encrypts data in transit and at rest and lets firms configure recording, consent, and disclosure settings.