Last updated 07-27-2026
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Niia
Niia automates salon appointment management by handling bookings, reschedules, cancellations, and customer inquiries through WhatsApp. It connects to your existing WhatsApp Business number, enabling customers to interact without installing any additional app. The tool supports multiple languages including English, Arabic, Hindi, and Tagalog, automatically detecting and replying in the customer's language.
Unlike generic chatbots, Niia integrates deeply with salon-specific data such as services, prices, staff schedules, and operating hours. This allows it to provide accurate, real-time booking availability and personalized responses tailored to your salon's offerings. It also features a web dashboard for salon owners to manage bookings, staff, and services, along with AI-powered analytics on customer sentiment and booking trends.
Niia helps reduce no-shows by automating appointment reminders and follow-ups, improving revenue and customer experience. It supports integrations via WhatsApp Business API, webhooks, and REST API for advanced workflows. Setup is quick, typically under 24 hours, and no credit card is required for the free trial.
The platform operates on a layered architecture combining WhatsApp messaging, AI inference with a large language model trained on salon data, and a booking engine managing availability and staff assignments. Niia responds instantly to customer messages, even outside business hours, reducing missed bookings and enhancing operational efficiency.
💬 24/7 WhatsApp booking assistant that never misses a message
🌏 Auto-detects and replies in multiple languages including Arabic and Hindi
⏰ Automated appointment reminders and follow-ups to reduce no-shows
📊 Dashboard with real-time booking management and AI-powered customer insights
🔗 Integrations via REST API and webhooks for custom workflows
💰 Starter plan at $69/mo with up to 500 conversations and 100 bookings
👥 Supports up to 15 staff seats on Growth plan
Operates 24/7 on WhatsApp, capturing bookings outside business hours
Supports multiple languages with automatic detection and replies
No app or signup required for customers, reducing friction
Comprehensive dashboard with AI analytics and booking management
Quick setup with no credit card required for trial
Requires WhatsApp Business number and phone connection for standard setup
Higher volume salons need WhatsApp Business API setup which requires Facebook Business Manager
Limited to salons and similar businesses, not suitable for general customer service
How quickly can I set up Niia for my salon?
Setup of Niia typically takes under 24 hours. You connect your WhatsApp Business number, add your services and staff, and Niia goes live the same day.
Do my customers need to download an app to use Niia?
No. Customers simply message your existing WhatsApp number. Niia replies automatically without any app installation or signup.
Can Niia handle appointment reschedules and cancellations?
Yes. Niia can process reschedule and cancellation requests by checking existing bookings and updating them in real time.
What languages does Niia support?
Niia supports English, Arabic (including Gulf dialect), Hindi, and Tagalog out of the box. Additional languages are available on request.
Can I take over a conversation from Niia if needed?
Yes. You can pause Niia and take over any chat instantly from the dashboard with a single click.
How does Niia reduce no-shows?
Niia sends automated appointment reminders and follow-up messages that allow customers to confirm or reschedule easily, reducing missed appointments.
Is my customer data secure with Niia?
Yes. Niia uses bank-level encryption, complies with GDPR, and operates through WhatsApp Business API with verified security standards.