Last updated 07-28-2026
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Ochatbot | Shopify App
Ochatbot adds a sales and support chatbot to your Shopify store, trained on your product catalog, FAQs, and order data. Shoppers can search products, check order status, recover abandoned carts, and get recommendations from a widget that appears as both an intelligent search bar and a chat icon. Developer Ometrics has offered Ochatbot since 2017, and the Shopify listing launched in April 2020.
Most Shopify chatbots charge per conversation or stick to one widget style. Ochatbot bills by monthly unique visitors instead, with unlimited conversations on every plan. Its multi-display setup covers shoppers who type queries and those who prefer chat, without installing two separate tools.
The app fits Shopify merchants who want fewer repetitive support tickets and higher average order value. Retail, wellness, and CBD stores use it for product finders, upsells, free shipping alerts, and live chat handoff when a human agent is needed.
Multi-display embed shows both an AI search bar and a chat icon on your Shopify storefront
Unlimited conversations, support tickets, and sales on every plan with no per-reply charges
Product Finder on Plus and Pro plans guides shoppers through decision-tree questions
Basic plan syncs up to 5,000 products plus SKUs with monthly automatic product syncing
Abandoned cart recovery and order status lookups run inside chat without a store login
Integrates with Shopify Checkout, Zapier, and live chat platforms per the App Store listing
Free plan covers 1,000 monthly unique visitors with a $18 per 1,000 visitor overage fee
Traffic-based pricing with unlimited conversations on every plan
Multi-display search bar and chat icon in one Shopify app install
Product catalog, order data, and FAQ training with live chat handoff built in
Abandoned cart recovery, upsell tools, and weekly performance snapshot reports included
Free plan with 1,000 monthly visitors to test before upgrading
Only 3 reviews on the Shopify App Store listing
Product Finder and automatic product sync require the Plus plan at $247 per month
English is the only language listed in the Shopify App Store listing
Usage overage fees apply on every plan when monthly visitor limits are exceeded
Is Ochatbot free on Shopify?
Yes. Ochatbot offers a free-to-install Shopify plan that includes 1,000 monthly unique visitors, a generative AI chatbot, abandoned cart recovery, order status, and live chat. Paid plans start at $9 per month for 2,000 monthly visitors.
How does Ochatbot pricing work?
Ochatbot charges by monthly unique visitors, not per conversation or reply. The free plan covers 1,000 visitors with a $18 per 1,000 visitor overage fee. Paid tiers run from $9 per month for 2,000 visitors up to $497 per month for 100,000 visitors on the Pro plan.
What platforms does Ochatbot support?
Ochatbot installs from the Shopify App Store and syncs with your Shopify product catalog and order data. The Ometrics platform also lists plugins for BigCommerce, WooCommerce, and Magento outside the Shopify app.
Can Ochatbot check order status?
Yes. Ochatbot lets shoppers check order status directly in chat without logging in, which Ometrics lists as the most common support question the bot handles. Order status is included on the free Shopify plan.
Does Ochatbot work with live chat?
Yes. Ochatbot includes built-in live chat and can hand off complex conversations to a human agent. The Shopify App Store listing also notes compatibility with third-party live chat platforms and Zapier integrations.
What AI models power Ochatbot?
Ochatbot is powered by Ometrics AI along with ChatGPT and Claude, per the Shopify App Store listing. Pro plan clients can switch between multiple LLM models, and the platform combines generative AI with scripted NLP for legally accurate replies.