Last updated 07-29-2026
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Zobot AI
Zobot is the chatbot builder inside Zoho SalesIQ that lets you automate website and messaging conversations without writing code. You drag and drop conversation flows, deploy bots on your site plus WhatsApp, Instagram, Telegram, and Facebook Messenger, and hand chats to live agents when a query needs a human.
Standalone chatbot tools usually force a choice between rule-based flows and generative AI. Zobot combines both: you build guided decision trees in a codeless editor, then plug in Answer Bot for knowledge base responses, ChatGPT for open-ended replies, or hybrid flows that mix rules with AI. Professional plans include BYOAI (bring your own AI key), while Enterprise uses Zoho's built-in Zia model.
It fits support and sales teams already on Zoho or businesses that need omnichannel bots with CRM, Desk, and Analytics integrations. Zoho reports 465,000+ businesses on SalesIQ. Bot limits scale from 1 chatbot on Basic ($7 per operator/month) to 10 on Enterprise ($20 per operator/month), with monthly session caps from 25K to 200K.
Codeless drag-and-drop chatbot builder with industry templates and flow reports
Answer Bot pulls answers from your knowledge base articles and FAQs without manual training
Hybrid bots combine rule-based flows with ChatGPT, Zia, or BYOAI third-party models
Deploy on WhatsApp, Instagram, Telegram, Facebook Messenger, LINE, and WeChat
Multilingual bots in up to 30 languages with auto-translate on Professional and Enterprise
Basic plan includes 1 chatbot and 25,000 bot chat sessions per month at $7 per operator
Enterprise plan supports 10 chatbots and 200,000 bot sessions per month at $20 per operator
Combines rule-based flows, knowledge base AI, and ChatGPT in one builder instead of picking one approach.
Deploys across 7+ messaging channels plus website and mobile SDK from a single SalesIQ account.
Deep Zoho ecosystem integrations with CRM, Desk, Analytics, and Zendesk.
Pricing is per operator per month, so costs grow quickly with larger support teams.
Free plan does not include chatbot creation; you need Basic ($7/operator) for the first bot.
Best value comes when you are already in the Zoho stack; standalone users face a steeper learning curve.
What is Zobot AI?
Zobot is the chatbot builder in Zoho SalesIQ for creating website and messaging bots. It supports codeless drag-and-drop flows, programmable bots, Answer Bot for knowledge base queries, and hybrid AI plus rule-based conversations.
How much does Zobot cost?
Zobot is part of Zoho SalesIQ pricing. The Free plan costs $0. Basic is $7 per operator per month with 1 chatbot and 25K sessions. Professional is $12.75 per operator with 5 chatbots and 50K sessions. Enterprise is $20 per operator with 10 chatbots and 200K sessions.
Does Zobot require coding?
No for most users. Zobot includes a codeless drag-and-drop builder with templates for different industries. Developers can also build programmable bots with Zoho's scripted builder, webhooks, and server integrations.
Which channels does Zobot support?
Zobot deploys on websites, mobile apps, WhatsApp, Instagram, Telegram, Facebook Messenger, LINE, and WeChat. Bots can hand off to live chat agents when a conversation needs human help.
Can Zobot use ChatGPT?
Yes. Zobot supports a generic ChatGPT model for natural conversations and ChatGPT assistants trained on your business data. Professional and Enterprise plans also support BYOAI with third-party AI keys or Zoho's built-in Zia on Enterprise.
What is Answer Bot in Zobot?
Answer Bot is Zobot's ready-to-deploy knowledge base chatbot. It reads common customer questions in natural language and responds using your SalesIQ resource library articles and FAQs without manual bot training.