Last updated 06-27-2026
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AgentGPT
AgentGPT is a contact center agent assist product from Level AI that gives support reps real-time answers trained on your company's own knowledge. Reps can resolve difficult tickets in seconds without digging through knowledge base articles or escalating to a supervisor.
The platform learns from your organization's data and keeps improving through agent feedback. That means answers stay specific to your products, policies, and workflows rather than generic canned responses.
It targets customer service teams at mid-market and enterprise companies that want to cut average handle time while keeping answer quality high. Case studies on the site include Vistaprint, Smartsheet, and Extra Space Storage.
Real-time answers trained on your organization's own data
Self-learns enterprise knowledge and improves from agent feedback
Helps reps resolve hard tickets without KB searches or escalations
Cuts average handle time down to fractions of seconds
Eliminates the need to manually build and curate KB articles
Answers are trained on your own company data, not generic templates.
Continuous learning from agent feedback keeps responses aligned with real workflows.
Homepage cites a 4.7 rating from 200+ reviews.
Published case studies include Vistaprint, Smartsheet, and Extra Space Storage.
No public pricing or self-serve signup; sales require scheduling a demo.
Subpages on agentgpt.com return 404, so product details live mainly on the homepage.
Built for enterprise contact centers, not individual developers or small teams.
What is AgentGPT by Level AI?
AgentGPT is a generative AI agent assist product from Level AI for contact centers. It auto-generates accurate answers to customer questions using knowledge trained on your organization's data, giving support reps instant guidance during live interactions.
Does AgentGPT have public pricing?
No. AgentGPT is sold through Level AI with demo-based sales. The agentgpt.com site directs visitors to schedule a demo rather than listing plan prices or a self-serve signup.
How does AgentGPT improve over time?
AgentGPT self-learns your enterprise knowledge and continuously improves based on agent feedback. That feedback loop helps the system stay aligned with how your team actually handles customer issues.
What customer service metrics does AgentGPT target?
AgentGPT focuses on reducing average handle time (AHT) while improving customer satisfaction. The site claims reps can resolve queries quickly without searching documentation or escalating tickets.
Is AgentGPT part of a larger platform?
Yes. AgentGPT sits within the Level AI platform alongside products like Quality Assurance, Agent Assist, Voice of the Customer, Agent Coaching, and Analytics for contact center teams.
What rating does AgentGPT show on its website?
The agentgpt.com homepage displays a 4.7 rating based on 200+ reviews, shown near the main product headline.