Last updated 08-21-2026
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AgentGPT
AgentGPT gives customer support reps real-time answers trained on your organization's own knowledge base. Built by Level AI, it auto-generates accurate responses to tricky customer questions so agents resolve hard tickets in seconds without searching articles or escalating. The model self-learns from enterprise data and improves continuously based on agent feedback.
Generic chatbots answer from public web data. AgentGPT is scoped to your company's policies, products, and procedures, which is what contact centers need when a wrong answer costs a customer. It levels the skill gap across your team by giving every rep instant access to answers on complex topics, cutting average handle time to fractions of a second on routine queries.
Contact center teams and customer experience leaders at enterprises like Vistaprint, Smartsheet, and Extra Space Storage use AgentGPT as part of the Level AI platform. It pairs with Agent Assist, Auto-QA, and Voice of the Customer modules. Access is through Level AI with demo scheduling rather than self-serve signup.
Real-time answers trained on your organization's enterprise knowledge
Self-learning model that improves from agent feedback over time
4.7 average rating across 200+ customer reviews on G2
Cuts average handle time to fractions of a second on supported queries
Eliminates manual documentation and knowledge base article curation
Part of Level AI platform with Agent Assist, Auto-QA, and Analytics
Answers trained on your org data, not generic web knowledge.
Self-learning model improves from agent feedback over time.
4.7 rating across 200+ reviews with named enterprise customers.
Cuts handle time by giving reps instant answers on complex topics.
No self-serve signup; requires scheduling a Level AI demo.
No public pricing published on the website.
Standalone use requires the broader Level AI platform, not an isolated tool.
What is AgentGPT?
AgentGPT is a customer support tool from Level AI that gives agents real-time answers trained on your organization's data. It auto-generates accurate responses to customer questions specific to your business so reps resolve hard tickets without searching or escalating.
How does AgentGPT learn company knowledge?
AgentGPT self-learns from your enterprise knowledge base and continuously improves based on agent feedback. It ingests your organization's policies, products, and procedures rather than relying on generic public data.
Does AgentGPT reduce handle time?
Yes. AgentGPT answers customer queries quickly and accurately, which Level AI reports significantly reduces average handle time down to fractions of a second on supported queries while improving customer satisfaction scores.
Which companies use AgentGPT?
AgentGPT customers include Vistaprint, Empyrean, Ollie, Purple, Extra Space Storage, and Smartsheet. These enterprises use it as part of the broader Level AI customer experience platform.
Is AgentGPT a standalone product?
AgentGPT is a module within the Level AI platform alongside Agent Assist, Auto-QA, Voice of the Customer, Analytics, and AI Virtual Agent. You access it through Level AI rather than as a separate standalone signup.
How do I get access to AgentGPT?
AgentGPT requires scheduling a demo through Level AI. The product is enterprise-focused with no self-serve free tier published on the AgentGPT or Level AI websites.