Last updated 07-02-2026
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Coxwave Align (formerly Align AI)
Coxwave Align is an analytics platform built for teams shipping LLM-based chat products. It captures conversational data between users and AI chatbots, then turns that interaction history into searchable insights, performance metrics, and prioritized action items.
The platform targets Gen-AI companies, enterprises, and product builders who need to monitor chatbot behavior, spot hallucinations or off-script responses, and understand how users engage with their bots. Pre-built SDKs ingest data in real time, and a contextual semantic search engine helps teams filter large conversation volumes to find the exchanges that matter most.
Coxwave Align ships as a cloud offering teams can set up in under 15 minutes, or as an on-premise enterprise deployment with SSO, advanced permissions, and full data control. The product is SOC 2 and GDPR compliant, with offices in San Jose, Seoul, and New Delhi.
Ingest user and chatbot conversation data in real time through pre-built SDKs
Search and filter conversations with a contextual semantic search engine
Analyze cohorts of chat data to spot performance issues and user behavior patterns
Auto-generate metrics, dashboards, and prioritized action items from analysis
Evaluate chatbot quality after product upgrades to confirm changes work as intended
Monitor LLM outputs for unintended behaviors and hallucination risks
Deploy via Coxwave Align Cloud or a custom on-premise Enterprise solution
Pre-built SDKs let developers start capturing conversation data in about 15 minutes.
Cloud and on-premise deployment options cover both fast starts and strict data residency needs.
SOC 2 and GDPR compliance with a published Trust Center for security documentation.
Public pricing is not listed; teams must contact sales for a customized quote.
No self-serve free tier is advertised on the pricing page.
Academy training content is listed as coming soon.
What is Coxwave Align?
Coxwave Align is an analytics engine for LLM-based conversational products. It helps organizations monitor, analyze, and evaluate data from AI chatbots, turning raw conversation logs into insights teams can act on.
How does Coxwave Align pricing work?
Coxwave Align does not publish fixed plan prices on its website. Pricing depends on factors specific to each organization, and teams request a customized proposal through the pricing page or by contacting sales.
Is Coxwave Align SOC 2 and GDPR compliant?
Yes. Coxwave Align states that its solutions are SOC 2 and GDPR compliant. The company also maintains a Trust Center at trust.tryalign.ai with additional security and compliance documentation.
What is the difference between Coxwave Align Cloud and Enterprise?
Coxwave Align Cloud is a hosted solution designed to get teams started in under 15 minutes while maintaining data privacy. Coxwave Align Enterprise is a custom on-premise or self-hosted deployment with SSO, advanced permission management, training, and post-deployment support for stricter data control requirements.
How long does Coxwave Align take to set up?
Coxwave Align Cloud is designed for setup in under 15 minutes using pre-built SDKs. One customer testimonial on the site notes their developers completed setup in about 15 minutes. Enterprise deployments involve custom onboarding and support.
What types of chatbots does Coxwave Align support?
Coxwave Align supports LLM-based conversational products across use cases, including productivity chatbots and education chatbots. The site references teams building general assistants, research tools, and domain-specific chat products.