broadn vs Fini

Broadn is an AI chat agent for U.S. manufacturing sales that turns inbound emails, contact forms, WhatsApp messages, and API requests into accurate quotes and ERP-ready orders. The platform reads unstructured RFQs and purchase orders, applies your pricing rules and discount logic, and pushes quotes to your CRM and finalized orders to systems like SAP, Salesforce, QuickBooks, or Shopify. Customer login lives at app.broadn.io, while broadn.io markets the quoting workflow for manufacturing sales teams selling through email.

Most CPQ suites sit inside a sales portal your buyers never touch. Broadn starts in the inbox where RFQs actually arrive, parses messy BOM spreadsheets and bundle requests, and only pulls humans in when a discount or special order needs approval. It also ships a standalone opportunity CRM that keeps quotes, POs, invoices, and product documents in one place instead of splitting work across email threads and spreadsheets.

Contract manufacturers, electronics suppliers, automotive parts vendors, and industrial distributors use Broadn to quote complex catalogs faster than a growing sales desk could. Sales directors and ops leaders plug in product catalogs and cost lists, then let the agent draft quotes with margin visibility while reps stay focused on closing deals.

Fini is a self-learning AI support agent that resolves customer tickets across voice, chat, and email without your team re-tuning it every week. It plugs into helpdesks like Zendesk, Intercom, and Salesforce, then takes real actions on connected systems such as Stripe refunds and account updates. The company reports 90% resolution rates at 99% accuracy, with deployments going live in about 14 days.

Most support AI tools stop at drafting replies. Fini calls itself RAGless and uses agentic workflows to close tickets end to end, including backend lookups and refunds with a full audit trail. One agent covers all three channels on the same policies, which matters when you would otherwise buy separate vendors for chat, email, and voice. Pricing is per resolution, not per seat, so costs track ticket volume instead of headcount.

Fini targets regulated industries like fintech, banking, and healthcare, with SOC 2 Type II, PCI DSS Level 1, ISO 27001, GDPR, and HIPAA BAA-ready compliance. Customers include Atlas, Wefunder, and PostFinance. A 90-day zero-pay guarantee promises 90% resolution or you pay nothing.