Certainly vs Robin AI

Certainly deploys autonomous AI agents that handle customer conversations across web chat, WhatsApp, Instagram, SMS, email, and voice. Instead of scripted decision trees, the agents reason about goals, call tools in your stack, and resolve tickets end to end. The platform connects to Shopify, Zendesk, Salesforce, Gorgias, and 200-plus AI models with automatic failover.

Traditional chatbots break when customers go off-script. Certainly pairs agentic AI with implementation support from Copenhagen, where the company has operated since 2017. Customers like Feastables, Quad Lock, and Fintiba report containment rates above 40% and measurable revenue impact from post-chat purchases.

E-commerce brands, CX teams, and sales organizations use Certainly for customer support, conversational commerce, and internal ops. Starter plans begin at 500 euros per month with conversation-based billing and a 3-month pilot option.

Robin AI runs outbound sales email from your own inbox, researching leads and sending personalized first-touch messages so reps skip the manual prospecting grind. When a lead replies, you forward the thread and Robin drafts objection responses with the goal of booking a call for your team to close. The product is labeled Alpha v1.01 and focuses on top-of-funnel outreach rather than full pipeline management.

Most outreach tools give you templates and sequences but still expect a rep to write every follow-up. Robin handles both the initial send and reply-side objection emails from one agent tied to your address. That split lets humans stay on calls and demos while automation covers repetitive inbox work.

Sales teams testing early access join a waitlist and sign in at app.hellorobin.ai. Integrations cover major CRMs plus SMS, chat, and voice channels for teams that want outbound, retention, and lead generation workflows in one sales stack.