Last updated 08-13-2026
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Certainly
Certainly deploys autonomous AI agents that handle customer conversations across web chat, WhatsApp, Instagram, SMS, email, and voice. Instead of scripted decision trees, the agents reason about goals, call tools in your stack, and resolve tickets end to end. The platform connects to Shopify, Zendesk, Salesforce, Gorgias, and 200-plus AI models with automatic failover.
Traditional chatbots break when customers go off-script. Certainly pairs agentic AI with implementation support from Copenhagen, where the company has operated since 2017. Customers like Feastables, Quad Lock, and Fintiba report containment rates above 40% and measurable revenue impact from post-chat purchases.
E-commerce brands, CX teams, and sales organizations use Certainly for customer support, conversational commerce, and internal ops. Starter plans begin at 500 euros per month with conversation-based billing and a 3-month pilot option.
Supports web, WhatsApp, Instagram, Facebook, SMS, email, and voice from one agent
Native integrations with Shopify, Zendesk, Salesforce, Gorgias, and Freshdesk
Switch between Claude, GPT, Gemini, and 200+ OpenRouter models without rebuilding
Starter plan from 500 euros per month with conversation-based billing
99.9% uptime SLA with GDPR-compliant EU data storage
G2 rating of 4.8 with 1,000+ agents deployed worldwide
Resolves conversations across six channels from a single agent deployment.
Multi-model support with automatic failover between Claude, GPT, and Gemini.
Implementation team helps design, launch, and tune agents after go-live.
Starter pricing at 500 euros per month excludes small businesses on tight budgets.
Enterprise-grade features like SSO and custom SLAs require higher tiers.
Pricing page is conversation-based, so total cost depends on monthly volume.
What is Certainly?
Certainly is an agentic AI platform that deploys autonomous customer service agents across web, Meta, SMS, email, and voice. The agents reason about goals and take actions in connected systems like Shopify and Zendesk.
How much does Certainly cost?
Certainly Starter plans begin at 500 euros per month and Pro at 1,250 euros per month. Enterprise pricing is custom. All plans use conversation-based billing with a 3-month pilot option.
How is Certainly different from a chatbot?
Certainly agents reason autonomously and execute actions in your systems instead of following fixed decision trees. They handle edge cases, connect to CRM and e-commerce tools, and resolve conversations without human handoff.
Which channels does Certainly support?
Certainly covers web chat, WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice from a single agent deployment with shared conversation context across channels.
Is Certainly GDPR compliant?
Yes. Certainly stores all data in the EU, never trains on customer conversations, and offers 99.9% uptime SLA, OAuth 2.0 auth, SSO, sandbox environments, and full Data Processing Agreements.
How fast can Certainly go live?
Certainly advertises a 14-day go-live target with dedicated implementation support. You name the agent, connect tools like Shopify or Zendesk, and publish without building flowcharts or writing code.