Verity (formerly AI Coach by Wonderway) vs Certainly

Verity scores every sales call against custom playbooks and sends reps instant coaching feedback, without managers listening to recordings one by one. Wonderway built it for inside sales teams that already record calls but lack time to review them. You connect dialers, video conferencing, or conversation intelligence tools, and Verity fills scorecards automatically after each conversation.

Conversation intelligence platforms often flag keywords without explaining why a moment mattered. Verity uses large language models to read call context, compare reps to your scorecards, and note when someone followed the playbook or missed a step. That shifts QA from sampling a handful of calls to scoring 100% of recordings.

Sales managers, enablement leads, and RevOps teams at B2B companies are the core audience. The product fits teams running structured methodologies like MEDDIC, SPICED, or SPIN and teams that integrate with Gong, Chorus, Zoom, or HubSpot dialers.

Wonderway publishes quote-based pricing with a free trial option. Verity supports eight languages, carries SOC 2 Type 2 certification, and plugs into CRM and dialer stacks rather than replacing them.

Certainly deploys autonomous AI agents that handle customer conversations across web chat, WhatsApp, Instagram, SMS, email, and voice. Instead of scripted decision trees, the agents reason about goals, call tools in your stack, and resolve tickets end to end. The platform connects to Shopify, Zendesk, Salesforce, Gorgias, and 200-plus AI models with automatic failover.

Traditional chatbots break when customers go off-script. Certainly pairs agentic AI with implementation support from Copenhagen, where the company has operated since 2017. Customers like Feastables, Quad Lock, and Fintiba report containment rates above 40% and measurable revenue impact from post-chat purchases.

E-commerce brands, CX teams, and sales organizations use Certainly for customer support, conversational commerce, and internal ops. Starter plans begin at 500 euros per month with conversation-based billing and a 3-month pilot option.