Gorgias vs B12
In the contest of Gorgias vs B12, which AI E-commerce tool is the champion? We evaluate pricing, alternatives, upvotes, features, reviews, and more.
If you had to choose between Gorgias and B12, which one would you go for?
When we examine Gorgias and B12, both of which are AI-enabled e-commerce tools, what unique characteristics do we discover? B12 is the clear winner in terms of upvotes. B12 has 13 upvotes, and Gorgias has 6 upvotes.
Not your cup of tea? Upvote your preferred tool and stir things up!
Gorgias
What is Gorgias?
Gorgias is a state-of-the-art AI Customer Experience Platform tailored for ecommerce businesses, designed to enhance customer interactions and streamline support processes. Specifically created to address the unique challenges of online stores, Gorgias has garnered the trust of over 15,000 merchants worldwide.
The platform offers an all-in-one support inbox, enabling businesses to centralize customer communications across various channels like email, social media, live chat, voice, and SMS into a single, organized space. With powerful automation features, Gorgias handles repetitive tasks efficiently, enabling support teams to focus on complex issues and sales.
Moreover, its integration with over 100 ecommerce tools and applications allows for seamless operations and data sharing. By using AI to personalize support and leverage customer data for meaningful conversations, Gorgias ensures faster resolution times, improved customer satisfaction, and a significant reduction in support costs, leading to increased repeat purchases and business growth.
B12
What is B12?
The online platform that powers professional services B12 is the only all-in-one AI website builder that makes it easy for professional service providers to attract, win, and serve clients online. streamline business operations.
From new client intake to invoicing With B12 you get a power-packed website builder backed by tools to help you look professional, engage with clients, and streamline business operations.
Attract Wow potential clients with your professional website.
Win Better leverage your website to secure new business.
Serve Deliver an intuitive online client experience.
Transform your business to succeed online A great website builder with all the essential features to help you create a professional site that not only wows, but also delivers a world-class online experience.
Gorgias Upvotes
B12 Upvotes
Gorgias Top Features
Centralized Customer Interactions: Manage all customer communication channels in one place to end tab-shuffling and boost efficiency.
AI-Powered Automation: Utilize AI to automate 60% of customer support, focus on complex tickets, and drive sales.
Enhanced Ecommerce Integrations: Easily connect with Shopify and 100+ other ecommerce tools for updates and shared customer data.
Data-Driven Personalization: Personalize every customer interaction using rich customer data for accurate and fast responses.
Conversion Optimization: Offer seamless customer shopping experiences, with onsite campaigns that can lift conversions by 15%.
B12 Top Features
Built on the latest technology, B12 uses a reliable website hosting provider, boasts 99%+ uptime, and provides 24/7 monitoring. You can always count on your B12 site.
The latest security tools, like TLS certificates for your site, protect your information and give your clients peace of mind.
With many website builders on the market, small businesses are expected to figure things out on their own. With B12, you get access to unlimited expert support by phone, email, or chat.
Gorgias Category
- E-commerce
B12 Category
- E-commerce
Gorgias Pricing Type
- Freemium
B12 Pricing Type
- Paid