Last updated 07-28-2026
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Gorgias
Gorgias gives ecommerce brands one helpdesk and AI agent for every shopper conversation. Support teams answer email, chat, SMS, voice, WhatsApp, Instagram, and Facebook from a single inbox with live Shopify orders attached to each thread. The platform is built around ticket volume instead of agent seats, which fits stores that spike during holidays.
Zendesk and Intercom charge per agent, so seasonal hiring multiplies the bill. Gorgias prices the helpdesk on monthly ticket allowances from 50 to 5,000 tickets and keeps agents uncapped on standard tiers. Its AI agent shares the same datastore as the inbox, which lets it cancel orders, process refunds, and edit subscriptions without handing shoppers to another tool.
CX leads at Shopify and DTC brands use Gorgias to automate WISMO and return requests while reserving stylists for high-value chats. The Shopping Assistant handles pre-purchase product questions, and the Support Agent covers post-purchase edits. Revenue reporting ties conversations to orders influenced, conversion rate, and average order value.
Gorgias states it powers conversations for 40% of Shopify brands and more than 17,000 merchants worldwide. Customer stories on the site cite automation rates above 50% within two months and double-digit ROI on AI-assisted sales chats.
Unified inbox for email, chat, SMS, voice, WhatsApp, Instagram, and Facebook with Shopify order data in every thread
AI Agent resolves up to 60% of inquiries and splits into Shopping Assistant (pre-purchase) and Support Agent (post-purchase) modes
Native Shopify integration pulls orders, customers, and catalog data without leaving the ticket view
Connects with 100+ commerce apps including Recharge, Klaviyo, Yotpo, and Loop Returns
Helpdesk plans scale from 50 to 5,000 monthly tickets and are not priced per agent
AI Agent bills $1.00 per fully resolved conversation on monthly billing or $0.90 on annual billing
Revenue attribution reports track orders influenced, conversion rate, and sales tied to support chats
Ticket-volume pricing avoids per-seat costs when teams scale for peak season.
Shopify order and customer data sit inside every conversation without extra tabs.
AI Agent can take commerce actions like refunds and subscription edits, not just send replies.
100+ integrations cover subscriptions, reviews, returns, and marketing tools.
Revenue reporting links support chats to orders influenced and conversion metrics.
Helpdesk list prices are not published on the marketing site, so teams must open the pricing page or talk to sales for exact tiers.
Voice and SMS are paid add-ons with usage-based fees on top of the core helpdesk plan.
AI Agent resolutions bill separately, so heavy automation adds cost beyond the ticket allowance.
The product is optimized for ecommerce; non-retail support teams may find the workflow too store-centric.
What channels does Gorgias support?
Gorgias combines email, live chat, SMS, voice, WhatsApp, Instagram, and Facebook in one inbox. Agents see Shopify order history beside each message, so Gorgias keeps context intact when shoppers switch channels.
How does Gorgias price its helpdesk?
Gorgias charges the helpdesk based on monthly ticket volume, with published tiers scaling from 50 to 5,000 tickets per month. Agent seats are not the primary pricing meter on standard plans, so Gorgias costs stay more predictable as teams grow.
How much does Gorgias AI Agent cost?
Gorgias bills AI Agent only when it fully resolves a conversation without a human. The rate is $1.00 per resolution on monthly billing or $0.90 on annual billing, and Starter tiers list $1.00 per resolved conversation.
Does Gorgias integrate with Shopify?
Yes. Gorgias offers a native two-way Shopify sync so orders, customers, and products appear inside tickets. Gorgias also markets itself as Shopify’s only Enterprise Premier Partner for customer experience.
What can Gorgias automate?
Gorgias automates order tracking, returns, refunds, subscription edits, and routine FAQs through its AI Agent. The vendor claims up to 60% of inquiries can be resolved automatically while humans handle escalations inside the same inbox.
Who is Gorgias built for?
Gorgias targets ecommerce and Shopify brands that want support to drive revenue, not just close tickets. Customer experience teams, DTC operators, and high-volume merchants are the core audiences Gorgias highlights on its site.
Does Gorgias offer voice and SMS?
Yes. Gorgias sells Voice and SMS as add-ons that run inside the same helpdesk. Phone numbers can be ported or created new, and Gorgias routes text and call tickets alongside email and chat conversations.