Pluno vs Cheat Layer

Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.

The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.

Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.

Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.

In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.

Seek Solutions, Not Apps

Rather than wait for someone to build an App, agents can build you custom versions of services tailored to your needs.

Software developer agents can build entire apps, frontends, backends, marketplaces, cryptocurrencies, games, and even chatGPT-powered products.

No more comparing all the available options which don't have the features you need, just to settle on the best current option.

Not another autoGPT clone

We've been working on agents for over a year, and we were the first startup to get approved to sell GPT-3 for automations in summer 2021.

We don't believe we were the first either, and Adept.ai likely started around the same time we did, but we've been working on the hard road blocks for over a year.

Our agents solve unique problems you can't find elsewhere, and we present it in unique project management interface as the ideal way to manage functional agents in parallel to accomplish real work like your own AI team.

Wait list

Since agents can quickly spin up 10+ tabs, and our openAI rate limit is 3500 requests/minute, we can only allow access to 500 users to access Agents until we get approved for higher rate limits. After we hit the 500 limit, users will have to register to a waitlist until we get approval for a higher rate limit or build alternative solutions. The first 500 subscribers to join starting today get instant access.