Pluno vs Conju

Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.

The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.

Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.

Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.

In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.

Transform missed opportunities into confirmed sales with Conju's innovative AI system that operates around the clock to engage, qualify, and follow up with your missed callers. Conju provides an automated texting service that immediately responds to missed calls, delivering personalized SMS messages and swiftly moving leads through the qualification process to secure new jobs. This virtual crew member never sleeps, ensuring that your potential customers receive immediate attention even when you or your staff can't answer the phone.

With Conju, you can monitor conversations from a dedicated chat terminal and intervene when necessary, or let Conju handle the entire interaction until the lead is qualified. This not only saves you valuable time but also enhances the customer experience by providing instant support. Conju seamlessly integrates with your existing CRM systems, assists in assigning new jobs, and can even send payment links, making it a comprehensive solution for businesses in the home service, field service, and retail sectors. Try Conju with confidence thanks to a simple pricing structure and a money-back guarantee for the first month.