Pluno vs Lamini

Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.

The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.

Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.

Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.

In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.

Unlock the full potential of AI with Lamini - the ultimate platform for enterprises and developers to easily create private, highly optimized Large Language Models (LLMs). With a focus on rapid development and deployment, Lamini stands at the forefront of generative AI technology, offering unprecedented efficiency and performance.

Enjoy the flexibility to fine-tune powerful models, including the ability to process up to 1 million tokens per job and handle 10,000 inference calls monthly, with Lamini Pro. Fine-tuning is swift, chaining numerous LLMs can be done in a snap, all while maintaining strict data privacy and security for your custom deployments.

With a user-friendly interface, robust Python library, and REST APIs, Lamini caters to both seasoned and novice developers. The platform simplifies the training, evaluation, and deployment process, ensuring a seamless integration on day one, without the need for deep machine learning expertise.

Lamini also provides full enterprise-class support, giving your engineering team the autonomy to innovate and train LLMs for a wide range of applications. Our dedicated AI engineers are available to provide unparalleled assistance, helping you create models that are tailored to your product requirements.