Pluno vs Manifestly

Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.

The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.

Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.

Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.

In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.

Manifestly Checklists specializes in providing teams with workflow checklist software designed to streamline the management of recurring tasks and Standard Operating Procedures (SOPs). The software aims to enhance productivity by allowing users to create sophisticated workflows that are easily assignable and schedulable, as well as fully automatable, ensuring tasks are completed on time.

Additionally, Manifestly Checklists offers tools to monitor the progress of tasks, organize team responsibilities, and facilitate continuous improvements through effective communication and auditing capabilities. With features like conditional logic, role-based assignments, due dates, reminders, data collection, and customizable dashboards, the platform offers a comprehensive suite of tools to optimize workflow management. Beyond these features, Manifestly integrates seamlessly with popular workplace tools such as Slack, Microsoft Teams, Notion, Salesforce, and Zapier, maximizing convenience and efficiency.

It caters to a variety of use cases across several industries including accounting, human resources, IT administration, marketing, operations, property management, real estate, restaurants, software, and DevOps. Manifestly is also committed to supporting users with resources like a help center, getting started guides, a video center, demos, and an informative how-to blog. For those interested in trying out the software, Manifestly Checklists offers a free trial alongside easy ways to log in, view demos, and explore pricing options.