Pluno vs Orquesta

Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.

The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.

Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.

Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.

In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.

Unlock unparalleled efficiency and innovation with Orquesta – your ultimate LLM Operations and Integration Platform. Designed for seamless integration and operation of your products using Large Language Models, Orquesta serves as a unified collaboration platform. With Orquesta, you can rapidly advance from prompt engineering and experimentation to operations, ensuring robust monitoring and management across various models. Benefit from an unprecedented level of transparency on performance, quality, and costs.

Take a giant leap in reducing time-to-market as Orquesta enables the instant incorporation of new providers, models, and features, compressing what used to be weeks of innovation into mere minutes. This agility extends to avoiding provider lock-ins, empowering you to effortlessly experiment with different models tailored to your unique use cases.

Orquesta prioritizes team synergy and innovation. By equipping your product teams with LLM Ops and prompt engineering capabilities, you unlock new levels of collaboration and free up valuable engineering resources. Developer-friendly tools ensure you're up and running swiftly—in as little as 10 minutes—while maintaining control through real-time observability.

For developers keen on streamlining their workflow, Orquesta boasts a provider-agnostic Prompt Studio, version-controlled Prompt Library, and tools that decouple experimentations from deployments. Additionally, feel secure with Orquesta's commitment to EU Grade Data Privacy & Security, monitored for SOC2 & GDPR compliance, with stringent PII controls in place.