Pluno vs Qualli

Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.

The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.

Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.

Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.

In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.

Qualli is an innovative feedback collection and organization tool designed to streamline the process of gathering user insights. Its main purpose is to alleviate the burden of manually collecting and sorting through feedback, which can be a time-consuming task. Qualli's AI-powered platform offers a multi-faceted solution starting with Feedback Center, a hub where all feedback sources are merged, providing a clear pathway for discovery and faster decision-making.

The platform offers Web Surveys and Mobile App Surveys to engage users directly on products they are interacting with, granting real-time valuable insights. It further simplifies the feedback organization via automatization, using AI to tag and organize sentiments and keywords, saving businesses an average of 3 hours a week. Real-time monitoring is available for quick trend identification, ensuring all feedback is addressed efficiently. Qualli's Surveys are multi-platform, offering no-code solution and precise targeting.

It is developer-friendly, with up-to-date documentation and SDKs that offer easy implementation. The service ensures compliance with GDPR, provides various subscription plans, and the assurance of professional support. Qualli is equipped with advanced search capabilities for data mining and has an array of professional themes for survey customization.