Pluno vs Quilgo

Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.

The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.

Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.

Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.

In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.

Quilgo is an innovative online testing platform designed to streamline the process of creating and administering quizzes and tests. With a focus on simplicity and reliability, Quilgo integrates AI-powered tools to ensure a trustworthy testing experience for recruiters, businesses, and educators alike. Key features include AI instant quiz generation, customizable quizzes, question randomizer and shuffling, AI proctoring tools, flexible test settings, and detailed reports.

Quilgo's AI proctoring tools, including screen tracking and camera proctoring, add a layer of security and integrity to online assessments. These tools monitor test-takers' actions, ensuring a fair and reliable testing environment. Users can schedule start times, set deadlines, enable response auto-submission, and more, making online testing both robust and stress-free.

The platform allows for the creation of quizzes by adding questions, specifying correct answers, and assigning scores, with the option to enhance quizzes with rich text, sections, and media. Quilgo also offers detailed reports that allow users to view quiz responses, download them in CSV format, and access personal reports for deeper analytics.

Quilgo's integration with Google Forms enables users to leverage its features while using a familiar platform. Trusted by numerous organizations, Quilgo stands out as a reliable choice for online testing needs. It offers a free trial and paid plans, catering to various users' needs, from recruiters assessing candidates remotely to educators creating online quizzes for students.