Pluno vs Salssy

Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.

The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.

Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.

Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.

In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.

Salssy: Your LinkedIn Sales Agent for Meaningful Conversations

Here's a closer look at the key features:

1. Conversational Sales Agent: Salssy comes with a sophisticated conversational AI agent that engages with your LinkedIn connections. This agent ensures that your outreach efforts are not just automated but also personalised. It initiates conversations, responds to inquiries, and nurtures leads, making it easier to establish meaningful connections.
2. Generate Your Audience with Website URL: Generate your target audience by simply inputting your website URL. Our AI will crawl through your website, extracting relevant data and identifying potential leads for your outreach efforts. This innovative approach ensures that you're connecting with individuals who are already engaged with your industry, products, or services.
3. Goal-Oriented Presets: Choose from a selection of predefined outreach goals to guide your interactions. Salssy's presets are tailored to specific objectives, including booking appointments to discuss your product, offering free trials, or simply initiating connections. The AI adapts its communication strategy based on your chosen preset, making every outreach interaction purpose-driven.

Get your calendar booked, today! Unlock the potential of your LinkedIn network with Salssy. Whether you're in sales, marketing, or business development, Salssy is your go-to solution for making the most of your LinkedIn connections.

Price: 190$/month