Last updated 07-24-2026
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Deep Talk
Deep Talk is an enterprise platform for building custom agents and analyzing customer and employee feedback at scale. Companies use it to automate support workflows, run text analytics on surveys and interactions, and surface insights from large volumes of unstructured comments.
The platform centers on two product lines: Agentic AI for deploying conversational agents across WhatsApp, Microsoft Teams, Google Chat, Slack, and WebChat, and Voice of Customer/Employee modules powered by Rosie, an analyst that classifies, categorizes, and reports on feedback. Agents can connect to Google Drive or OneDrive for live knowledge updates, and the company claims 40-60% higher accuracy than general models like ChatGPT for domain-trained agents.
Deep Talk targets enterprise teams in customer experience, HR, legal, sales, and operations. It serves 500+ companies globally, with clients including Mercado Libre and Pfizer, and maintains offices in Paris, Santiago, and Buenos Aires.
Deploy conversational agents on WhatsApp, Teams, Slack, Google Chat, and WebChat
Rosie analyst classifies surveys and interactions into dashboards and scheduled email reports
Sentiment analysis, verbatim parsing, and text categorization across customer feedback
Connect agents to Google Drive or OneDrive for real-time knowledge base updates
Pre-trained vertical models for healthcare, agriculture, legal, insurance, and banking
Analytics dashboards track NPS, CSAT, agent categories, and conversation performance
GDPR, ISO 27001, SOC, and HIPAA compliance certifications displayed on site
Supports deployment across major messaging channels including WhatsApp, Teams, and Slack.
Combines conversational agents with text analytics for both customer and employee feedback.
Displays GDPR, ISO 27001, SOC, and HIPAA compliance certifications.
Offers a free tier for evaluation before committing to paid plans.
No public pricing page; plan costs require scheduling a demo.
Primary website content is in Spanish, which may slow onboarding for English-only teams.
Pre-trained vertical models require contacting sales to confirm industry fit.
What channels does Deep Talk support for AI agents?
Deep Talk agents deploy on WhatsApp, Microsoft Teams, Google Chat, Slack, WebChat, LiveChat, and Instagram. The Agentic AI product page lists these as supported integration channels for conversational agents.
Does Deep Talk offer a free plan?
Yes. Deep Talk's terms state a free tier with limits on the number of data rows and the types of projects you can connect. Paid accounts are available on monthly or yearly billing.
What is Rosie in Deep Talk?
Rosie is Deep Talk's analyst for customer experience. It classifies, categorizes, and measures customer interactions, surveys, and comments, then builds custom reports and dashboards delivered on a schedule you configure.
How does Deep Talk handle data security?
Deep Talk displays GDPR, ISO 27001, SOC, and HIPAA compliance badges on its homepage and maintains a trust site at deep-talk.trust.site. Its privacy policy covers data collection, cookies, and deletion requests via [email protected].
Does Deep Talk have an API?
Yes. Deep Talk provides API documentation at connect.deep-talk.ai/docs, linked from the site footer under Support.
How do I get pricing for Deep Talk?
Deep Talk does not publish plan prices on its website. Paid plans are billed monthly or yearly per its terms, and prospects schedule a demo through the Agenda una demo page or contact [email protected].