Last updated 07-01-2026
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Lookfor
Lookfor is a customer experience platform built for Shopify brands that want to resolve support tickets, run retention campaigns, and turn customer conversations into timely actions. It combines inbound support automation with outbound engagement so merchants can grow revenue without adding headcount.
The platform is organized around Agent Operating Procedures: you define support logic in plain language, and coordinated agents execute authenticated actions across Shopify and connected tools. Prebuilt workflows cover subscription changes, order modifications, shipping delays, and revenue recovery, while inbound and outbound agents share customer context across channels.
Lookfor reports handling more than one million customer conversations per month for leading Shopify merchants, with case studies citing up to 93% workflow resolution on inbound support. Integrations span shipping carriers, subscription tools, reviews, returns, and CRM platforms, and complex cases route to human agents with generated summaries.
It is built for e-commerce CX leaders, Shopify operators, and support teams that need omnichannel coverage across storefront chat, email, social, SMS, and phone with system-level actions rather than scripted replies alone.
Resolves up to 93% of inbound support workflows with multi-agent coordination
Runs two-way outbound campaigns that segment customers and act on replies
Covers storefront, email, Instagram, Facebook, WhatsApp, TikTok, SMS, and phone
Define Agent Operating Procedures in plain language for controlled outcomes
Prebuilt workflows for subscriptions, order changes, shipping delays, and revenue recovery
Integrates with Shopify plus shipping, subscription, review, and CRM tools
Escalates to human agents with auto-generated conversation summaries
Reports handling more than one million customer conversations per month for Shopify brands.
Inbound product page cites up to 93% workflow resolution on high-volume support operations.
Onboarding is founder-led, with agent setup often visible within a day per the site FAQ.
Omnichannel coverage spans storefront, email, social, SMS, and phone from one platform.
No public pricing tiers; quotes require booking a sales demo.
Focused on Shopify e-commerce rather than general helpdesk or non-retail use cases.
Self-serve documentation links on the site route to the contact sales flow.
What kind of onboarding and support can we expect from Lookfor?
Lookfor describes its implementation as straightforward, with most clients seeing agent setup within a day of implementation. A dedicated customer success team supports onboarding and adoption so teams can automate support workflows and improve customer experience.
How effective are Lookfor agents at resolving support tickets?
Lookfor cites up to 93% workflow resolution on its inbound CX product page. Customer case studies on the site report resolving roughly 78% to 91% of support tickets, including complex queries handled in minutes rather than hours.
Which channels does Lookfor support?
Lookfor connects across storefront web chat, email, social channels including Instagram and Facebook, plus WhatsApp, TikTok, SMS, and phone. Inbound and outbound agents share context so customers get consistent responses regardless of channel.
Can Lookfor take actions like order changes or subscription updates?
Yes. Lookfor uses Agent Operating Procedures so teams define procedures in plain language, then agents perform authenticated actions across integrated platforms. The site highlights workflows for order modifications, subscription changes, shipping delays, and revenue recovery.
Is Lookfor built specifically for Shopify stores?
Yes. Lookfor positions itself as a scalable customer experience platform for Shopify brands, with deep Shopify integration plus connections to shipping, subscription, review, returns, and CRM tools used by e-commerce teams.
How does Lookfor pricing work?
Lookfor does not publish fixed plan prices on its website. Pricing is arranged through a founder-led demo, with quotes based on factors like estimated annual sales, monthly conversation volume, and which support channels you want to automate.