Last updated 08-14-2026
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MySocialPulse
MySocialPulse reads emotional sentiment from customer feedback, employee communications, and market chatter to explain why people feel the way they do. Its Human Intelligence platform tracks customer experience, employee retention, competitor benchmarks, and brand empathy through what the company calls an Emotion Barometer with realtime insights.
Most sentiment tools score positivity or negativity without explaining the underlying reasons. MySocialPulse also offers a Compliance suite with trade surveillance and email monitoring for keywords, phrases, and sentiment across employee communications. The trade-off is that pricing is demo-only with no self-serve plans published, so teams need to request a demo before evaluating fit.
Compliance teams use the trade and email surveillance modules to catch conflicts of interest and suspicious activity proactively. HR and customer experience leaders use the Human Intelligence platform to reduce attrition and improve retention by acting on emotional drivers rather than surface-level survey scores.
Emotion Barometer delivers realtime insights on why customers and employees feel a certain way
Trade Surveillance flags conflicts of interest, front running, suspicious trades, and insider trading
Email Surveillance monitors keywords, phrases, and sentiment across employee email communications
Competitor benchmarking compares emotional performance against industry leaders
Compliance platform claims to save over 60% of compliance team time
Built by in-house machine learning team with backgrounds from Harvard and London School of Economics
Microsoft Teams, SMS, and Zoom surveillance integrations listed as coming additions
Explains emotional drivers behind customer and employee sentiment, not just scores.
Combines compliance surveillance with human intelligence in one platform.
Trade Surveillance detects front running, insider trading, and conflicts of interest proactively.
Competitor emotional benchmarking helps differentiate brand positioning.
In-house ML team with academic backgrounds from Harvard and LSE.
No published pricing or self-serve signup; demo request required to evaluate.
Microsoft Teams, SMS, and Zoom surveillance still listed as coming additions.
Low web presence with DR below 1, which may reflect limited public documentation.
What does MySocialPulse Human Intelligence do?
MySocialPulse Human Intelligence tracks customer experience, employee sentiment, competitor benchmarks, and brand empathy through an Emotion Barometer. It surfaces realtime emotional insights that explain why people feel a certain way.
Does MySocialPulse offer compliance monitoring?
Yes. MySocialPulse Compliance includes Trade Surveillance for detecting conflicts of interest, front running, and insider trading, plus Email Surveillance that monitors keywords, phrases, and sentiment in employee communications.
How do I get access to MySocialPulse?
MySocialPulse requires requesting a demo through the contact form on mysocialpulse.com. There are no self-serve pricing plans or free trial details published on the website.
Where is MySocialPulse headquartered?
MySocialPulse is headquartered at Office 7, 35-37 Ludgate Hill, London EC4M 7JN, United Kingdom. The company lists phone support at +44 7940817371 for Europe and +1 8573656644 for the Americas.
What technology does MySocialPulse use?
MySocialPulse is built on machine learning and emotional AI by an in-house data team with backgrounds from Harvard and the London School of Economics. The site runs on Wix with React components.
Can MySocialPulse monitor Microsoft Teams messages?
MySocialPulse Email Surveillance covers email communications. Microsoft Teams, SMS, and Zoom monitoring are listed as platforms the company is adding to its surveillance suite.