Quidget

Quidget

Quidget deploys an AI support agent trained on your website, FAQs, and uploaded docs to resolve customer tickets across chat, email, and voice. It handles repetitive how-to and where-is-my-order queries automatically and routes complex issues to your team through Zendesk, Freshdesk, or built-in live chat with full conversation history intact.

Most chatbots charge per message or seat regardless of outcome. Quidget bills $0.20 per AI resolution, meaning you pay only when the agent actually closes a conversation without human help. Handoffs, failed answers, and test chats are free. The trade-off is helpdesk integrations cost an extra $249 per month on top of resolution fees.

SaaS companies, e-commerce brands, and support teams drowning in Tier-1 tickets use Quidget to cut weekend backlogs. Built by SupportYourApp with 15 years serving 250+ companies, it supports 45+ languages and claims up to 80% automated resolution rates.

Top Features:
  1. Resolves up to 80% of support tickets across chat, email, and voice channels

  2. Pay-per-resolution pricing at $0.20 per AI-closed conversation with free handoffs

  3. Integrates with Zendesk, Freshdesk, Slack, WhatsApp, Telegram, and Calendly

  4. Supports 45+ languages with automatic language detection per conversation

  5. Built-in analytics showing AI-resolved vs human-handoff conversation counts

Pros:
  1. Pay only for successful AI resolutions at $0.20 each, not per message or seat.

  2. Free handoffs when customers request a human or the AI cannot answer.

  3. Setup takes about 2 minutes with no coding required.

Cons:
  1. Helpdesk integrations require an additional $249 per month on top of resolution fees.

  2. Best suited for repetitive Tier-1 queries, not complex technical troubleshooting.

  3. Enterprise pricing requires contacting sales for volume discounts.

FAQs:

What is Quidget?

Quidget is an AI customer support agent that learns from your website, FAQs, and uploaded resources to answer common questions automatically. It handles chat, email, and voice channels and passes complex issues to your team.

How much does Quidget cost?

Quidget charges $0.20 per AI resolution, meaning you pay only when the agent closes a conversation without human help. Helpdesk integrations add $249 per month. Enterprise plans offer custom volume pricing.

Can I try Quidget for free?

Yes. Quidget offers a free tier with basic features so you can test how the AI agent handles your support queries before upgrading to paid resolution-based billing.

Which helpdesk tools does Quidget integrate with?

Quidget connects to Zendesk, Freshdesk, Freshchat, Slack, WhatsApp, Telegram, Viber, and Calendly. Helpdesk integrations require the $249 per month add-on plan.

What happens when Quidget cannot answer?

Quidget does not guess. When it lacks confidence, it routes the conversation to a live agent through your helpdesk or built-in chat with the full thread attached. Customer-requested handoffs are not billed as resolutions.

Does Quidget support multiple languages?

Yes. Quidget supports over 45 languages and automatically detects the language your customer writes in, continuing the conversation in that same language without manual configuration.

Category:

Pricing:

Freemium

Tags:

Customer Support
AI Agent
Ticket Automation
Zendesk Integration
Live Chat
Multilingual
Chatbot
Sales Automation

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