Last updated 06-28-2026
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Writer
Writer is an enterprise agent platform that helps large organizations automate multi-step work across marketing, sales, and operations. Teams describe an outcome, and Writer Agent plans the steps, pulls data from connected systems, and delivers finished documents, presentations, and dashboards that follow company brand and compliance rules.
The platform centers on playbooks: repeatable workflows that chain actions across tools like Salesforce, Slack, Snowflake, and Google Workspace. A Knowledge Graph grounds agents in company data, while Palmyra LLMs (Writer's own model family) handle generation. AI Studio lets business and IT teams build, approve, and supervise agents without stitching together separate tools.
Writer is built for regulated enterprises. Fortune 500 customers including Uber, Vanguard, Qualcomm, and KPMG use it to scale on-brand content and operational workflows. Industries covered include financial services, healthcare, retail, and technology, with departments spanning marketing, sales, and support.
Playbooks turn multi-step briefs into repeatable, shareable workflows
Connects to Salesforce, Slack, Snowflake, HubSpot, and 15+ native tools
Palmyra LLMs with domain-specific models for finance, medical, and creative work
Knowledge Graph stores up to 50 GB of company context per graph on Starter
AI Studio lets teams build agents with no-code UI, visual logic, or Python
SAML SSO, SCIM, audit logs, and SOC 2 Type II for enterprise governance
End-to-end platform covers agents, connectors, governance, and custom LLMs in one place.
14-day free trial on Starter requires no credit card.
Does not train on customer data, with zero data retention by default.
Native connectors to major CRM, data warehouse, and collaboration tools.
Enterprise certifications include SOC 2 Type II, ISO 27001, and HIPAA support.
Per-seat Starter pricing is not published on the public plans page.
Enterprise plan requires a sales conversation with no self-serve signup.
Starter limits active connectors to three and playbooks to five.
Payment is limited to credit and debit cards with no ACH or PayPal support.
Does Writer have a free trial?
Yes. Writer offers a 14-day free trial on its Starter plan with no credit card required. Starter supports up to 5 users and includes WRITER Agent, up to 5 Playbooks, one team Personality profile, basic connectors, and a limited Knowledge Graph.
How is Writer different from a chatbot or copilot?
Writer goes beyond single-turn chat by orchestrating multi-step workflows called playbooks. Agents plan work backwards from an outcome, execute across connected systems, and deliver polished assets like documents and presentations. Playbooks, routines, data grounding, and governance keep output consistent and on-brand at scale.
Does Writer train on customer data?
No. Writer does not train its models on customer data, inputs, or outputs. Customers retain full ownership of their data. Writer takes a zero data retention approach, storing data only as long as needed to operate the platform.
What security certifications does Writer have?
Writer maintains SOC 2 Type II compliance, ISO/IEC 27001, 27701, and 42001 certifications, and supports HIPAA and PCI compliance. Enterprise plans can request HIPAA BAA and SOC 2 reports. Data is encrypted at rest and in transit with 256-bit AES and SSL/TLS.
What integrations does Writer support?
Writer connects to tools including Salesforce, HubSpot, Slack, Google Workspace, Microsoft 365, Snowflake, Databricks, Google BigQuery, Semrush, Gong, Jira, Confluence, Asana, and Adobe Experience Manager. Custom connectors support OpenAPI specs and MCP server configurations for internal systems.
What is included in Writer Enterprise?
Writer Enterprise includes unlimited users, playbooks, and connectors, plus advanced orchestration, departmental brand profiles, full Knowledge Graph access, granular agent governance, observability, SAML SSO, SCIM provisioning, and priority enterprise support. Pricing is available through contact sales.
Does Writer offer nonprofit discounts?
Yes. Writer offers a 20% discount on Starter and Enterprise plans for nonprofits and educational institutions. Organizations can email [email protected] from a nonprofit or .edu address to receive a discount code.