Last updated 08-12-2026
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Atlas So
Atlas connects your docs, tickets, and SOPs to AI agents that handle customer support across chat, email, SMS, WhatsApp, and Slack. Autopilot resolves common requests on its own, Copilot drafts replies for human agents, and a unified inbox keeps every conversation in one timeline with session recordings attached.
Generic AI chatbots answer from a static FAQ. Atlas builds bespoke agents from your docs, tickets, SOPs, and integrations, then lets you set tone guidelines, guardrails, and approval rules before deployment. The trade-off is scope: it is built for support operations, not general-purpose chat or sales automation.
Startups and growing SaaS companies use Atlas when they want Slack-native ticket handling, session recordings tied to customer timelines, and knowledge articles that refresh from real support conversations. Customers cited on the site include Loops, First Delivery, and Paage.io.
Autopilot runs multi-step support actions with tone, tool, and protocol controls
Copilot drafts on-brand replies with sources and suggested next actions like refunds
Basic plan starts at $39 per seat per month with chat, email, and session recording
Standard adds SMS, WhatsApp, Slack channels, custom data fields, and API access
Pro includes CSAT, SLA rules, routing rules, and rule-based chatbots at $119 per seat
Session recording tiers include 5,000, 50,000, or 75,000 sessions per month by plan
Integrates with Slack, Jira, Linear, HubSpot, Salesforce, Shopify, and Sentry
Combines AI Autopilot, agent Copilot, and a full help desk in one platform.
Free trial on Basic, Standard, and Pro plans with per-seat pricing.
Deep Slack integration highlighted by multiple customer testimonials.
Session recordings link to customer timelines for faster diagnosis.
Per-seat pricing adds up quickly for larger support teams.
SMS and WhatsApp incur per-message fees on top of the seat price.
Enterprise features like audit logs require a custom sales conversation.
What is Atlas So?
Atlas So is a customer support platform at atlas.so that combines AI Autopilot, agent Copilot, knowledge management, and omnichannel ticketing. Teams use it to automate replies, assist human agents, and manage tickets from chat, email, SMS, WhatsApp, and Slack.
How much does Atlas So cost?
Atlas So Basic is $39 per seat per month, Standard is $79, and Pro is $119. All three plans offer a free trial. Enterprise pricing is custom and adds audit logs, custom permissions, and SSO or SAML.
What channels does Atlas So support?
Atlas So supports chat, email, SMS, WhatsApp, and Slack on paid tiers. Standard and Pro plans include SMS at $0.02 per message and WhatsApp at $0.0075 per message. Basic covers chat and email only.
What is Atlas Autopilot?
Atlas Autopilot is the automated support agent inside Atlas So. It connects to your docs and tickets, follows plain-English protocols for scenarios like refunds, and deploys across text channels with guardrails and test mode before going live.
Does Atlas So integrate with Slack?
Yes. Atlas So integrates with Slack so teams can manage tickets and replies from their workspace. Customer testimonials on the site highlight Slack as a primary workflow for companies like Loops and First Delivery.
Does Atlas So offer session recording?
Yes. Atlas So includes session recording on all paid tiers. Basic includes 5,000 sessions per month, Standard includes 50,000, and Pro includes 75,000, with additional sessions billed at $0.002 each.