Last updated 08-12-2026
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Chatbase
Chatbase lets teams build AI agents that handle support, sales, and product guidance across chat, email, and voice. You connect data sources, define agent instructions and guardrails, then deploy the same agent on your website, WhatsApp, Slack, Messenger, and Instagram. Support and revenue teams use it when they want one agent to resolve issues end to end instead of routing tickets between separate tools.
Unlike basic website chatbots that only answer FAQs from a static knowledge base, Chatbase agents follow written procedures step by step and trigger actions like order lookups, refunds, and API calls through connected integrations. The built-in helpdesk lets humans pick up a live chat or async ticket with the full transcript and an AI summary already attached, so escalations do not restart from scratch.
E-commerce brands, SaaS companies, and enterprise support orgs use Chatbase when they need omnichannel coverage without hiring round-the-clock staff. Retail teams train agents on catalog and return policies, healthcare and education orgs lean on HIPAA-eligible Enterprise options, and growth teams route pricing questions toward upgrades while support handles damaged orders and billing disputes.
Deploy one agent across website chat, email, voice, WhatsApp, Slack, Messenger, and Instagram from a single build
Standard plan includes 4,000 message credits per month plus Helpdesk, Voice, and telephony at $120 per month billed annually
Agents follow plain-language procedures and run actions like Stripe refunds and Zendesk ticket creation through integrations
Built-in helpdesk inbox unifies website, email, WhatsApp, Messenger, and Instagram conversations in one workspace
Backstage workspace summarizes recurring customer issues and suggests agent improvements from conversation data
SOC 2 Type II, GDPR, and HIPAA-eligible Enterprise options with optional Business Associate Agreement
One agent covers support, sales, and product guidance across chat, email, and voice without separate tools.
Procedure-based workflows with Actions connect to Stripe, Zendesk, Shopify, and other systems for real resolutions.
Helpdesk handoffs attach full transcripts and AI summaries so humans do not restart conversations from zero.
Free tier lets teams test with 50 monthly message credits before upgrading to paid plans.
Free plan agents are deleted after 14 days of inactivity, which can surprise teams on light usage.
Voice, telephony, and advanced helpdesk integrations require Standard plan at $120 per month billed annually or higher.
Message credits cap usage, and heavy traffic may need Pro or Enterprise tiers or auto-recharge add-ons.
Is Chatbase free to use?
Yes, Chatbase offers a free plan at $0 per month with 50 message credits and one workspace member. Free agents are deleted after 14 days of inactivity, and paid tiers add more credits, channels, and integrations.
What channels does Chatbase support?
Chatbase deploys agents on website chat, email, voice, WhatsApp, Slack, Messenger, and Instagram. One trained agent can serve every channel without rebuilding separate bots for each surface.
How many message credits does Chatbase include?
Chatbase free includes 50 message credits per month. Hobby includes 700, Standard includes 4,000, and Pro includes 15,000 message credits per month on the listed annual billing prices.
Does Chatbase integrate with Zendesk?
Yes, Chatbase integrates with Zendesk along with Freshdesk, Gorgias, Help Scout, Intercom, HubSpot, Salesforce, and Zoho Desk. Standard and higher plans include advanced helpdesk integrations for ticket creation and escalation.
Can Chatbase agents take actions like refunds?
Yes, Chatbase Actions let agents run connected workflows such as order lookups, refunds, and API calls. Integrations include Stripe, Shopify, Zendesk, Slack, Twilio, and Calendly on eligible plans.
Does Chatbase offer HIPAA compliance?
Chatbase Enterprise is HIPAA-eligible and can include a Business Associate Agreement. The platform also holds SOC 2 Type II certification and GDPR compliance for regulated industries.