Last updated 08-14-2026
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Amplitude Guides and Surveys (formerly Command AI)
Command AI now lives inside Amplitude as Guides and Surveys, the in-product engagement layer Amplitude launched after acquiring Command AI in October 2024. Visiting command.ai redirects to amplitude.com/guides-and-surveys, where teams build tours, checklists, tooltips, banners, modals, and NPS or microsurveys that trigger on real user behavior instead of blunt page rules.
Standalone popup tools blast the same message to everyone. Guides and Surveys ties each nudge to Amplitude behavioral cohorts, session replay, and experimentation data, plus guardrails that cap back-to-back prompts and track annoyance scores so users see help only when it fits the moment. Homebase reported a 54% feature adoption lift from one campaign using the tooling.
Product, growth, and marketing teams at companies already on Amplitude use Guides and Surveys to onboard users, announce releases, and collect feedback without bolting on a separate popup vendor. Pricing is based on how many guides and surveys you create, sold as an add-on to Amplitude Plus or bundled with Growth and Enterprise plans.
Product tours and checklists onboard users step by step inside the app
Behavior-triggered tooltips, banners, and modals with guardrail limits
NPS, microsurveys, and visitor feedback tied to Amplitude cohorts
Annoyance scoring tracks when Guides and Surveys nudges frustrate users
Homebase reported 54% higher feature adoption from one Guides and Surveys campaign
Integrates with Amplitude Analytics, Session Replay, and Experimentation
Brand theming with custom colors and fonts
Targets prompts using Amplitude behavioral data instead of static rules
Annoyance monitoring helps teams pull back intrusive nudges
Covers tours, checklists, surveys, and announcements in one tool
Tight loop between analytics insights and in-product actions
Former Command AI team continues supporting existing customers
Requires an Amplitude subscription; not a standalone popup tool
command.ai redirects to Amplitude, which can confuse legacy links
Pricing is custom and tied to Amplitude plan tiers
What happened to Command AI?
Amplitude acquired Command AI in October 2024 and integrated its user assistance technology into Amplitude Guides and Surveys. The command.ai domain now redirects to amplitude.com/guides-and-surveys.
How is Amplitude Guides and Surveys priced?
Guides and Surveys pricing depends on how many guides and surveys you create, not monthly tracked users. It is an add-on for Amplitude Plus or included with Growth and Enterprise plans.
Does Guides and Surveys work without Amplitude Analytics?
Guides and Surveys is part of the Amplitude platform. It uses behavioral cohorts, session replay, and experimentation data from Amplitude to target in-app messages and measure their impact.
What in-app formats does Guides and Surveys support?
Amplitude Guides and Surveys supports tours, checklists, announcements, tooltips, banners, modals, NPS surveys, microsurveys, and visitor feedback forms inside web and product experiences.
How does Guides and Surveys avoid annoying popups?
Amplitude Guides and Surveys uses behavior-based triggers, prioritization logic, and annoyance monitoring to limit back-to-back prompts. Teams can cap how many guides a user sees when engagement drops.
Can I migrate from Command AI to Amplitude?
Amplitude states existing Command AI customers continue to be served while the product integrates with Amplitude. New signups go through Amplitude Guides and Surveys on the Amplitude platform.