Pluno vs Dubble
In the battle of Pluno vs Dubble, which AI Automation tool comes out on top? We compare reviews, pricing, alternatives, upvotes, features, and more.
Between Pluno and Dubble, which one is superior?
Upon comparing Pluno with Dubble, which are both AI-powered automation tools, Interestingly, both tools have managed to secure the same number of upvotes. You can help us determine the winner by casting your vote and tipping the scales in favor of one of the tools.
Don't agree with the result? Cast your vote and be a part of the decision-making process!
Pluno

What is Pluno?
Pluno for Zendesk is a powerful tool designed to enhance the management of escalated tickets, ensuring faster resolutions and higher customer satisfaction (CSAT). Its core functionality revolves around the seamless escalation of tickets from Zendesk to platforms like Jira or Slack with just one click. This process is facilitated by customizable summary templates that automatically fill in essential details, allowing support agents to provide engineers with all the necessary context without any hassle. By streamlining this communication, Pluno helps maintain clarity and efficiency in ticket management.
The target audience for Pluno primarily includes SaaS support teams that deal with complex issues and require effective cross-team collaboration. These teams often face challenges such as delays, unclear ownership, and the chaos that can arise from juggling multiple platforms. Pluno addresses these pain points by integrating Zendesk with Jira and Slack, ensuring that support agents can focus on their customers without getting bogged down by administrative tasks.
Pluno's unique value proposition lies in its ability to keep all stakeholders informed and engaged throughout the ticket escalation process. By automatically tracking changes across platforms, Pluno ensures that updates are shared with both agents and customers in real-time. This feature eliminates the risk of miscommunication and helps maintain a smooth flow of information, ultimately leading to improved customer satisfaction.
Key differentiators of Pluno include its one-click escalation feature, which simplifies the process of transferring tickets to engineering teams. Additionally, the tool supports custom Jira fields, addressing a common limitation found in many integrations. This flexibility allows teams to tailor the escalation process to their specific needs, ensuring that all relevant information is captured and communicated effectively.
In terms of technical implementation, Pluno is designed to be user-friendly, requiring no complex onboarding or additional overhead. Users can easily install the tool from the Zendesk Marketplace and connect it to their Jira or Slack accounts. This straightforward setup process allows teams to start benefiting from cleaner workflows and enhanced ticket management from day one.
Dubble

What is Dubble?
Dubble is a game-changing documentation tool designed to simplify the process of creating and maintaining process documentation. With Dubble's innovative Chrome Extension, users can effortlessly record their actions on the computer, and Dubble translates these into comprehensive step-by-step guides, complete with videos and annotated screenshots. The key to Dubble's ease of use lies in its straightforward workflow: Record, Edit, and Share. Users can personalize documentation by quickly editing text, marking up, or choosing new images. Sharing knowledge is a breeze with Dubble, as guides can be copied and pasted to any platform that supports rich content or markdown, like Notion, Confluence, or Google Docs.
Whether it's for employee onboarding, establishing standard operating procedures, customer support, or crafting software tutorials, Dubble streamlines documentation for support teams, operations, and product teams looking to maintain best practices without stress. Plus, updating documentation is no longer a hassle; old steps can be re-recorded and integrated seamlessly. Say goodbye to tedious video scrubbing—Dubble's lucid instructions and screenshots make referencing simpler, while still keeping video options open. And best of all? It's free to add to Chrome!
Pluno Upvotes
Dubble Upvotes
Pluno Top Features
One-Click Escalation: Easily escalate tickets to Jira or Slack with just one click, saving time and reducing errors in communication.
Customizable Templates: Use templates to auto-fill ticket details, ensuring all necessary context is provided to engineering teams without extra effort.
Real-Time Updates: Automatically track changes across platforms, keeping agents and customers informed about ticket status and updates.
SLA Tracking: Set up automated reminders for service level agreements, ensuring deadlines are met without manual follow-ups.
Cross-Platform Communication: Maintain conversations across Zendesk, Jira, and Slack, allowing for seamless collaboration and information sharing.
Dubble Top Features
Instant Documentation: Automatically generates step-by-step guides, tutorials, and onboarding resources from recorded processes.
Quick Edits: Edit text, markup, and screenshots in seconds, streamlining the documentation process.
Easy Sharing: One-click sharing and inviting team collaboration, with compatibility across various platforms like Notion and Google Docs.
Up-to-Date Documentation: Easily update guides by recording new steps or using older recordings if processes change.
Comprehensive Instructions: Offers more than just videos by providing clear written instructions with screenshots for quick referencing.
Pluno Category
- Automation
Dubble Category
- Automation
Pluno Pricing Type
- Freemium
Dubble Pricing Type
- Freemium