Last updated 10-23-2025
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CX Analytics
CX Analytics is a platform that uses AI to analyze customer interactions across voice, email, chat, and messaging channels. It processes call recordings, emails, and texts to provide a clear view of customer experience. The platform uses natural language processing and machine learning to detect patterns, sentiment, and trends, helping businesses understand customer needs and preferences. New features include AI-powered voice agents that operate 24/7, handling many more inquiries than human agents while maintaining consistent quality. It supports multilingual automated responses and can escalate from voice calls to video for faster resolutions. CX Analytics also integrates real-time business data and advanced graph memory technology to personalize interactions and deliver tailored responses. Its dashboards offer detailed reporting to track key customer experience metrics and measure improvements. This tool suits businesses aiming to enhance customer support efficiency and satisfaction through AI-driven insights and automation.
📞 24/7 AI Voice Agents handle 15x more inquiries than humans, reducing wait times and improving service availability.
🌐 Multichannel Support unifies voice, email, chat, and messaging for consistent customer service across platforms.
🤖 Real-time Personalization uses graph memory to remember customer history and deliver tailored responses.
🎥 Seamless Escalation lets agents switch from voice calls to video for quicker problem solving.
📊 Interactive Dashboards provide clear insights into customer interactions and service performance.
Handles multiple channels including voice, email, chat, and messaging in one platform.
AI voice agents operate 24/7, significantly reducing customer wait times.
Advanced personalization with long-term memory improves customer satisfaction.
Supports seamless escalation from voice to video calls for faster resolutions.
Comprehensive dashboards provide actionable insights to improve service.
Pricing plans may be complex for small businesses without clear entry-level options.
Limited public information on integration with existing CRM systems.
How does CX Analytics handle multiple communication channels?
CX Analytics unifies voice, email, chat, and messaging into a single platform, allowing seamless management of customer interactions across all channels.
Can the AI voice agents operate outside business hours?
Yes, the AI voice agents work 24/7, handling many more inquiries than human agents and eliminating queues.
Does CX Analytics support multilingual customer interactions?
The platform delivers instant multilingual AI support, enabling businesses to serve customers worldwide in their preferred language.
How does CX Analytics personalize customer interactions?
It uses advanced graph memory technology to retain long-term customer data, allowing the AI to provide more accurate and tailored responses.
Is it possible to escalate from a voice call to video within CX Analytics?
Yes, the platform supports seamless escalation from voice calls to video for faster and more effective issue resolution.
What kind of reporting does CX Analytics provide?
CX Analytics offers comprehensive dashboards that visualize key metrics and trends to help track and improve customer experience.
Are there flexible pricing options for different business sizes?
Yes, CX Analytics offers several pricing plans including packages for light use, everyday business, large usage, and voice agent extensions.