Last updated 08-15-2026
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CX Analytics
CX Analytics is Hostcomm's analytics platform for contact centers that turns voice, chat, and email interactions into real-time quality and compliance insights. Sold as Interaction Analytics on hostcomm.co.uk, it applies AI transcription and scoring across your full interaction database so QA teams stop sampling random calls.
Where traditional QA teams manually review a fraction of conversations, CX Analytics automates quality checks and tracks behavior, compliance, and resolution rates across distributed multilingual teams from one dashboard. Custom AI prompts let you define the metrics and behaviors you care about instead of relying on fixed scorecards.
Alerts reach managers through email, Slack, Teams, or WhatsApp when compliance risks surface, and Power BI integration pushes the same data into familiar BI views. Hostcomm has operated UK contact center technology since 2004 and holds PCI DSS Level 1 and G-Cloud accreditation.
AI transcription and analysis across voice, chat, and email in one unified analytics workflow
Automated QA scoring across your entire call database instead of manual spot checks
Custom AI prompts let teams track specific metrics and agent behaviors
Real-time compliance and service alerts via email, Slack, Teams, and WhatsApp
Power BI integration exports interaction analytics into existing BI dashboards
Unified CX dashboard monitors distributed multilingual agent teams globally
API integration pushes risk alerts into existing systems for automated response
Automates QA across the full interaction database rather than manual sampling.
Covers voice, chat, and email in one analytics workflow.
Custom AI prompts adapt scoring to your own compliance and service metrics.
Alerts reach Slack, Teams, WhatsApp, and email for fast manager response.
Power BI export fits teams that already report in Microsoft BI.
No public self-serve pricing; teams must contact Hostcomm sales.
Focused on UK contact center buyers with Hostcomm platform context.
Stored listing URL redirects to a different Hostcomm product page.
What does CX Analytics do?
CX Analytics is Hostcomm's Interaction Analytics product that uses AI to transcribe and score customer interactions across voice, chat, and email. It automates QA, tracks compliance, and surfaces resolution trends in real time.
Which channels does CX Analytics support?
CX Analytics processes voice calls, chat sessions, and email threads through unified transcription and analysis. Hostcomm positions it as multi-modal and multi-language for global contact center teams.
How does CX Analytics send alerts?
CX Analytics delivers real-time compliance and service trend alerts through email, Slack, Microsoft Teams, and WhatsApp. API integration can also push alerts into your existing operational systems.
Does CX Analytics integrate with Power BI?
Yes. CX Analytics integrates with Microsoft Power BI so contact center leaders can view interaction analytics inside familiar BI dashboards rather than learning a separate reporting tool.
Who makes CX Analytics?
CX Analytics is built by Hostcomm Ltd, a UK contact center technology company trading since 2004. Hostcomm also offers cloud contact centers, AI voice agents, and predictive dialers on the same platform.
How do I get pricing for CX Analytics?
Hostcomm lists contact center pricing at hostcomm.co.uk/solutions/contactpro-pricing. CX Analytics sales inquiries go to [email protected] or 0808 168 4400, and demos can be booked through Hostcomm's Calendly link.