Last updated 07-30-2026
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Dropchat
Train a customer support chatbot on your PDFs, website pages, and YouTube videos with Dropchat, then embed it on your site or share a chat link. The platform uses retrieval augmented generation to pull answers from the sources you add rather than scripted button trees. You need your own OpenAI API key on every plan, including the free tier.
Where most competitors fold OpenAI usage into subscription fees, Dropchat charges for the platform and leaves inference billing to your API account. All tiers include unlimited chatbots and unlimited monthly Q&A messages, with caps on indexed PDF and web pages instead. Professional runs $4,990 per year with 4,000 PDF pages and GPT-4o; Business is $12,000 per year with 12,000 pages and Shopify product import for up to 1,000 items.
Support teams at SaaS vendors, e-commerce stores, and consultancies deploy Dropchat through a chat bubble, iframe embed, or standalone URL. Built-in escalation routes stuck conversations to email or a live agent. The trial page on app.dropchat.co works without sign-up so you can test data ingestion before committing.
Free plan includes unlimited chatbots and unlimited monthly Q&A messages with 1,000 PDF and 1,000 web pages indexed
Every plan requires your own OpenAI API key; Professional and Business add GPT-4o model access
Index PDFs, crawled web pages, YouTube videos, and plain text in a single chatbot
Deploy via website chat bubble, iframe embed, or shareable chat URL
Escalate conversations to email or a live support agent when the bot cannot answer
Professional plan ($4,990/year) supports 4,000 PDF pages and Shopify import for 250 products
Free tier offers unlimited chatbots and messages with 1,000 PDF and web page indexing limits
Supports mixed data sources including PDFs, web pages, YouTube videos, and text in one bot
Multiple deployment options: chat bubble, iframe embed, and shareable URL
Built-in escalation to email or live agents when the bot cannot resolve a query
Chat transcripts and analytics included on all plans
Requires your own OpenAI API key on every plan, including free
Paid tiers start at $4,990 per year with no monthly subscription option on the pricing page
Shopify product import is limited to Professional and Business plans
Is Dropchat free to use?
Yes, Dropchat offers a free plan at $0 per month with unlimited chatbots and unlimited monthly Q&A messages. The free tier indexes up to 1,000 PDF pages and 1,000 web pages, and you must connect your own OpenAI API key to run the bot.
Does Dropchat require an OpenAI API key?
Yes, Dropchat requires your own OpenAI API key on every plan, including the free tier. You pay OpenAI directly for inference while Dropchat handles retrieval, embeddings, and chatbot deployment.
What data sources can Dropchat chatbots use?
Dropchat chatbots train on PDFs, crawled web pages, YouTube videos, and plain text files. You can mix source types in one bot, and paid tiers raise PDF and web page indexing limits up to 12,000 pages on Business.
How do you embed a Dropchat chatbot?
Dropchat supports three deployment options: a website chat bubble, an iframe embed, and a shareable chat URL link. All plans include these embed methods plus chat customization, sample questions, and custom themes.
What happens when Dropchat cannot answer?
When Dropchat cannot resolve a query, the conversation can escalate to email for a detailed follow-up or transfer to a live support agent. You can also set a custom fallback message when the bot does not know an answer.
How much does Dropchat Professional cost?
Dropchat Professional costs $4,990 per year. It includes 4,000 PDF pages, 4,000 web pages, Shopify import for 250 products, GPT-4o access, lead capture, flashcards, and removal of Dropchat branding.