Last updated 07-22-2026
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HeiChat
HeiChat gives online stores a storefront chatbot that answers product questions, recommends items, and handles support without adding clutter to the page. Merchants install it on Shopify, WooCommerce, or a custom website, train it on store policies and product data, then let it field buyer questions around the clock.
The assistant syncs with your product catalog and knowledge bases so replies stay grounded in real inventory, shipping rules, and return policies. You can preview responses, correct mistakes, and choose when to go live. Shopify merchants get the smoothest path through a native app; other stacks use the website widget or WordPress plugin.
It fits stores that lose sales when shoppers cannot find answers fast. Teams running lean on support staff use it to cover sizing, stock, and policy questions in 70+ languages while keeping the buying path calm and conversion-focused.
Grounds replies in your product catalog, policies, and uploaded knowledge bases
Shopify app is the default install, with website and WooCommerce paths available
Supports 70+ languages so international shoppers get answers in their language
Switch between AI models, including ChatGPT and Claude, from the dashboard
Pro Plus adds live chat plus WhatsApp and Messenger handoff
Built for Shopify certified app with a 4.7-star rating from 69 reviews on the Shopify App Store
Free tier includes 800k tokens with no credit card required to start
Covers 70+ languages for international storefront traffic
Lets merchants switch between ChatGPT and Claude models from the dashboard
Pro Plus adds live chat, WhatsApp, and Messenger channel integration
Connects with Gorgias, Klaviyo, Zapier, and Cloudflare
Pricing shown on heichat.net applies to the Shopify app; website installs may follow a different path
All plans charge 1 dollar per 200k extra tokens, so costs can climb with heavy chat volume
Pro and Pro Plus cap monthly AI replies when using the Basic model
WooCommerce support exists but Shopify remains the primary recommended install
Does HeiChat have a free plan?
Yes. HeiChat offers a free Shopify app plan with 800k tokens, 100 product recommendations, and 20 knowledge bases. Paid plans start at 29.90 dollars per month, and you can start without a credit card.
Which e-commerce platforms does HeiChat support?
HeiChat supports Shopify through a native app, WooCommerce through a WordPress plugin, and custom websites through a dashboard widget install. Shopify is the recommended default path for most merchants.
What AI models does HeiChat use?
HeiChat lets merchants switch between AI models from the dashboard. The Shopify listing cites ChatGPT and Claude AI, and the app supports multiple model options depending on your plan.
How many languages does HeiChat support?
HeiChat supports more than 70 languages on its marketing site, with the Shopify app listing citing 95+ languages including English, Spanish, Chinese, French, German, Arabic, and Japanese.
What integrations does HeiChat offer?
HeiChat integrates with Shopify Admin, Checkout, Cloudflare, Gorgias, Klaviyo, Messenger, WhatsApp, and Zapier. Pro Plus and higher plans add live-chat and messaging channel support.
How does HeiChat pricing work on Shopify?
HeiChat Shopify plans range from free to 299 dollars per month. Paid tiers include a 3-day free trial, and all plans charge 1 dollar per 200k extra tokens beyond included monthly limits.