Last updated 12-08-2023
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ittybrief creates personalized newsletters that are tailored to your interests. Share your passions and stay informed with a daily briefing on current affairs.
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1) How can I prevent my emails from landing in the spam folder?
Email providers use several factors such as the sender, content, and other indicators to determine if an email should go to the Spam folder. Here are a few steps that may help: If a newsletter ends up in the Spam folder, make sure to mark it as "not spam" and move it to the Inbox in your email client. Add our email address to your contacts list. The emails will be sent from this address: no-reply@ittybrief.com. Send an email to the email address: no-reply@ittybrief.com. By taking these steps, your email client will be more likely to recognize emails from ittybrief as legitimate and not spam.
2) I am not receiving my daily brief in my inbox? What do I do?
Don't worry if you haven't received your first email after subscribing to ittybrief or if the emails have suddenly stopped. Here are some solutions to help you receive your brief again. Troubleshoot your email settings If you use Gmail, check if the newsletter is in your Promotions tab and move it to the Primary inbox if necessary. Verify that your email address on file is accurate. Look in your spam folder to see if the emails have been mistakenly sent there. If so, mark them as "not spam" in your email client. Add our email address to your contacts list. The emails will be sent from this address: no-reply@ittybrief.com. Send an email to no-reply@ittybrief.com. This can help your intermediate email filters recognize and allow incoming messages. If you have a corporate or government email account, contact your IT department and request that they whitelist the publication's Substack email address. This is because these types of email accounts may have email filters that are beyond your control and the IT department can quickly resolve the issue. If you're still not receiving any Substack emails, contact our Support team.