Last updated 08-10-2026
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Pandachat
Pandachat runs customer support for European e-commerce brands that juggle complex tech stacks. A team in Slovenia deploys AI specialists for orders, returns, and warehouse lookups, with a supervisor that checks every answer before it reaches a customer. You get daily briefings on WhatsApp, Telegram, Slack, or email instead of logging into another dashboard.
Unlike self-serve chatbot builders, Pandachat connects directly to your ERP, WMS, and regional carriers like GLS and Packeta, then reports value in euros each month. The June example ledger showed €2,323 of support capacity delivered and €1,840 in prevented refund losses. Risky actions such as mismatched refunds freeze until a human approves them.
It targets Adria and DACH retailers drowning in multilingual tickets across email, social, and messaging apps. Brands on Shopify, Magento, Shopware, or custom headless stacks with regional integrations are the sweet spot. Setup takes weeks with engineers building connectors, not months of internal roadmap work.
Handles up to 75% of email volume automatically with supervisor verification on every reply
Daily briefing delivered to WhatsApp, Telegram, Slack, email, or the PandaChat app
Connects to Shopify, Magento, Shopware, and regional ERPs like MetaKocka and PANTHEON
Multilingual support across 6 languages on email, chat, social, and messaging channels
Monthly value ledger reports capacity delivered and losses prevented in euros
Average response time under 2 seconds on messaging channels like WhatsApp
Managed service with a real team in Slovenia, not a DIY chatbot builder
Supervisor checks every answer against live order and shipping data
Daily briefings come to your phone instead of requiring dashboard logins
Monthly value ledger quantifies savings in euros for budget reviews
No self-serve signup; requires a sales call to get started
Built for European e-commerce stacks, not generic small-business support
Public pricing is not listed on the website
What does Pandachat do for e-commerce stores?
Pandachat runs AI customer operations for online retailers. It connects to your store, ERP, and carriers, answers routine tickets automatically, and escalates judgment calls to your team with full context.
Which channels does Pandachat support?
Pandachat handles email, Facebook, Instagram, WhatsApp, Messenger, and live chat. All channels route through the same specialist and supervisor system.
How does Pandachat pricing work?
Pandachat uses predictable capped monthly pricing with no surprise invoices. You book a 30-minute call with the team to review your stack and volume before starting.
Does Pandachat replace my support team?
No. Pandachat handles repetitive volume so your team focuses on cases that need human judgment. Escalated tickets arrive in your inbox with order history and context already attached.
What integrations does Pandachat support?
Pandachat integrates with Shopify, Magento, Shopware, Shopamine, OXID, MetaKocka, PANTHEON, Microsoft Dynamics, SAP Business One, and regional carriers including GLS, DPD, DHL, and Packeta.
How does Pandachat prevent wrong answers?
Pandachat uses separate specialists for orders, returns, and warehouse data, plus a supervisor that cross-checks every answer against live systems before a customer sees it.