Last updated 07-22-2026
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Responsly
Responsly is a customer feedback and survey platform built for CX, product, marketing, and HR teams that need one place to collect responses and turn them into decisions. It supports branded surveys across email, website embeds, in-app prompts, SMS, and WhatsApp, with analytics that connect feedback to NPS, CSAT, and CES metrics.
The platform pulls signals from reviews, app stores, support conversations, and survey channels, then uses the Athena AI agent to monitor KPI movement, surface root causes, and recommend next steps. Teams can work inside Responsly, Slack, or connected AI tools while keeping a shared view of customer sentiment.
Responsly also ships 200+ integrations with CRM and support stacks, enterprise security controls including SSO and two-factor authentication, and onboarding support for larger rollouts.
Branded surveys via email, link, website embed, in-app, SMS, and WhatsApp channels
Athena AI agent monitors CSAT, NPS, and CES and alerts teams when KPIs shift
Collect feedback from reviews, app stores, support chats, and survey responses in one platform
200+ native integrations plus API, MCP, and webhooks for CRM and support workflows
Enterprise security with GDPR and CCPA compliance, SSO, and two-factor authentication
Free tier and 7-day trials make it easy to test before committing to paid plans.
Athena AI agent automates KPI monitoring and root-cause summaries instead of manual dashboard review.
Broad distribution options cover email, web, in-app, SMS, and WhatsApp from one survey builder.
200+ integrations help sync feedback with CRM, support, and marketing stacks.
Response limits on lower tiers may require upgrades for high-volume programs.
Enterprise pricing and limits require contacting sales rather than self-serve checkout.
Advanced AI agent workflows are tied to Responsly's platform ecosystem and connected integrations.
Is Responsly free to start?
Yes. Responsly offers a free Basic plan with 50 responses per month, unlimited forms and questions, and email, website, link, and in-product surveys. Paid plans add higher response limits and advanced features.
What is the Athena AI agent?
Athena is Responsly's always-on customer analyst. It monitors CSAT, NPS, and CES, investigates score changes, summarizes themes from open-ended feedback, and sends alerts through Responsly, Slack, or connected AI tools.
Does Responsly offer a free trial on paid plans?
Yes. Essential and Professional plans include a free 7-day trial when you register from the pricing page. The Basic plan remains free without a credit card.
Which integrations does Responsly support?
Responsly lists 200+ native integrations for tools like Salesforce, HubSpot, Slack, Zendesk, Intercom, and Zapier, plus API, MCP, and webhook options for custom workflows.
Is Responsly suitable for enterprise teams?
Yes. The Enterprise plan adds custom response limits, SSO, custom domains, enterprise integrations, and priority onboarding support. Security pages note GDPR and CCPA compliance with TLS 1.2 and AES-256 encryption.