Last updated 07-17-2026
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SpeakSpots
SpeakSpots is an agentic AI platform that lets hotel chains run guest communication through WhatsApp. After check-in, guests receive a welcome message on the hotel's official number and can ask questions, submit requests, and book services without installing an app.
The product is built for European hotel groups that want to reduce front desk workload while improving guest satisfaction and food-and-beverage revenue. SpeakSpots is an official WhatsApp Tech Provider, so conversations happen in the guest's language with average response times under 15 seconds according to the site.
A knowledge base syncs automatically with hotel websites, apps, documents, and PMS data. Staff monitor activity through an interactive portal and step in when the assistant cannot resolve a query.
Official WhatsApp Tech Provider with per-property numbers and automated post-check-in welcome messages
PMS integration for cloud APIs and webhooks plus on-premise SFTP or DLL setups
Knowledge base syncs from websites, apps, documents, and SharePoint with reinforcement learning from staff
Staff portal for escalations, direct guest messaging, satisfaction surveys, and business reporting
GDPR compliance with EU and UK data protection built into guest communication workflows
Official WhatsApp Tech Provider without third-party messaging layers
30-day free proof of concept before committing to a paid plan
No minimum contract; cancel anytime with no lock-in fees
Seasonal billing when hotels close for off-season or renovations
Integrates beyond PMS with CRM, housekeeping, and maintenance systems
Seasonal Plan pricing requires a sales call; no public per-room rates listed
Free trial is limited to one hotel property
Setup takes about three weeks before the trial property goes live
Marketing and client logos focus on European hotel chains
Does SpeakSpots offer a free trial?
Yes. SpeakSpots offers a 30-day free trial for one hotel property. The company says setup is ready in about three weeks and you can cancel anytime without charge.
Does SpeakSpots integrate with hotel PMS systems?
Yes. SpeakSpots integrates with cloud PMS platforms through APIs and webhooks, and with on-premise systems through SFTP or DLL. It also connects to CRM, housekeeping, maintenance, and booking systems.
Do guests need to download an app to use SpeakSpots?
No. Guests communicate through WhatsApp on the hotel's official number. The site states there are no apps to download and no complicated interfaces.
Is there a minimum contract term for SpeakSpots?
No. SpeakSpots runs on a monthly subscription with no lock-in clauses. You can cancel at any time with no penalties, and add or remove hotels month by month.
What if my hotel only operates during part of the year?
You only pay during the months your hotel is operationally open. During renovation or closure periods, that property's subscription is not billed.