Last updated 07-28-2026
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Ushur
Ushur runs customer experience automation for large enterprises that need AI agents to finish full journeys, not just answer questions. The platform handles proactive outbound outreach and inbound self-service across SMS, voice, email, and web, with compliance controls wired into every interaction. Teams in healthcare, insurance, and financial services use it for claims intake, member onboarding, email triage, and contact center deflection.
Most CX automation tools treat compliance as an add-on. Ushur builds governance, audit replay, and policy enforcement into agent execution from the start, which is why regulated buyers pick it over general chatbot builders. Its Invisible App sends customers a text link for app-like tasks without a download, a pattern contact center vendors rarely match for seniors and low-digital-access populations.
The no-code Studio lets business teams compose agents and launch industry templates in weeks rather than quarters. Prebuilt journeys cover FNOL, medication adherence, Medicaid redetermination, and workers compensation claims. Integrations connect to Salesforce and ServiceNow so agents can read data and trigger downstream actions without replacing core systems.
No-code Studio deploys customer journeys in hours instead of weeks
Omnichannel threads keep context across SMS, RCS, voice, email, and web
Native connectors for Salesforce and ServiceNow core systems
74+ languages supported across customer engagement channels
HIPAA, HITRUST r2, and SOC 2 Type 2 compliance built into the platform
Invisible App delivers secure mobile workflows through a text link with no app install
SMS reach covers 49+ countries for outbound member and policyholder outreach
Governance, audit replay, and policy enforcement are built into agent execution for regulated industries.
No-code Studio lets business teams launch journeys in weeks without heavy engineering dependency.
One persistent conversation thread spans SMS, voice, email, and web without context loss.
Prebuilt templates cover healthcare, insurance, and financial services workflows out of the box.
Invisible App reaches customers through a text link, avoiding app downloads for seniors and low-tech users.
No public pricing; enterprise contracts require a sales conversation.
The 14-day platform trial opens through a rolling waitlist, not instant self-serve access.
Industry templates skew toward healthcare, insurance, and finserv, with less fit outside regulated sectors.
Full platform value assumes large enterprise deployment scale rather than small-team experimentation.
What does Ushur do?
Ushur is an enterprise customer experience automation platform where AI agents plan, execute, and complete multi-step customer journeys. It supports inbound self-service and proactive outbound engagement across SMS, voice, email, and web while keeping compliance guardrails and audit trails attached to every interaction.
How much does Ushur cost?
Ushur does not publish list pricing on its website. Enterprise contracts are sold through the sales team via demo requests, while the Agentic Platform trial is offered through a waitlist with 14 days of free access when a slot opens.
Does Ushur offer a free trial?
Yes. Ushur offers a 14-day free trial of the Agentic Platform through a waitlist at ushur.ai/try-ushur. Access opens on a rolling basis, and enterprise buyers can request a guided demo to skip the waitlist.
Which industries does Ushur target?
Ushur focuses on healthcare, insurance, and financial services, with prebuilt journeys for Medicaid plans, P&C insurers, mortgage servicers, and contact centers. Its compliance stack and templates are built around regulated customer data like PHI and policyholder records.
What channels does Ushur support?
Ushur engages customers across SMS, RCS, voice, email, web, and its Invisible App text-link experience. Conversations stay in one thread so customers can switch channels without repeating information or restarting a journey.
What compliance certifications does Ushur hold?
Ushur lists HIPAA, HITRUST r2, SOC 2 Type 2, PCI DSS, GDPR, CCPA, TCPA, and Section 508 among its compliance controls. The security page also documents AES 256 encryption, TLS 1.2, and role-based access management for enterprise deployments.
How is Ushur different from chatbots?
Ushur agents complete end-to-end tasks such as FNOL intake, document collection, and payment capture rather than only answering FAQs. The Agentic Experience Framework lets agents adapt plans within policy bounds, and the platform replays conversations for regulator-ready audit records.