Last updated 08-11-2026
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Backsy.ai
Backsy.ai analyzes customer feedback collected by voice or text, scoring each response against product attributes you define, like Design, Speed, or Support. It fits the productivity stack for teams who need faster insight from unstructured comments. Upload a CSV from Intercom or Google Forms, or share a link so customers speak their mind instead of clicking star ratings. Every score links back to the exact quotes that produced it.
Survey tools give you averages; Backsy gives you attribute-level scores with evidence attached. That click-through from a 3.7 UX Clarity score to the three quotes behind it is the workflow difference for teams tired of exporting spreadsheets into Notion for manual tagging.
Product managers, UX researchers, consultants, and small business owners use Backsy to turn batches of 100 to 500 feedback items into trend charts in minutes. Restaurants collect tableside voice feedback; agencies build client reports with quantified priority scores instead of quote dumps.
Collect feedback by voice on the spot or upload CSV exports from survey and support tools
Score each item against custom attributes like Design, Speed, or Support with clickable evidence
AI suggests new attributes when themes repeat across feedback batches
Track attribute trends over time with month-over-month deltas
Free tier includes 3 credits; Starter plan at $19.99/month includes 2,000 monthly credits
Credit packs from $19.99 for 2,000 credits with no expiration date
Every attribute score links to the source quotes for transparent verification.
Supports both CSV bulk upload and live voice or text collection via shared links.
Credit-based pricing with packs that never expire for occasional analysis needs.
AI suggests new attributes when unexpected themes repeat across feedback.
Optimized for 100 to 500 items per batch; very large volumes require multiple uploads.
Only CSV format supported for file imports, not native integrations with support desks.
AI spam filtering requires a paid subscription plan, not included on the free tier.
Free tier starts with just 3 credits before purchasing more.
What file formats does Backsy.ai support?
Backsy.ai accepts CSV uploads from tools like Google Forms, Typeform, Intercom, and Zendesk. The platform auto-detects which columns contain feedback text. Customers can also leave new feedback via voice or text through a shared link.
How much does Backsy.ai cost?
Backsy.ai offers a free tier with 3 credits to start, where 1 credit equals 1 analyzed feedback item. Paid plans include Starter at $19.99 per month (2,000 credits), Growth at $49.99 (6,000 credits), and Scale at $79.99 (10,000 credits). Credit packs are also sold separately.
How does Backsy.ai verify AI scores?
Every attribute score in Backsy.ai shows the positive, negative, and neutral quotes that influenced it. Click any score to inspect the source feedback and confirm the AI's reasoning before sharing results with stakeholders.
Can Backsy.ai collect voice feedback?
Yes, Backsy.ai lets customers leave feedback by voice or plain text through a shared form link. The homepage highlights use cases like restaurants collecting quick voice comments at the table via QR code.
Does Backsy.ai track feedback trends over time?
Yes, Backsy.ai tracks attribute trends across uploaded batches and new submissions collected through your feedback link. The dashboard shows which scores improved or declined with supporting deltas.
What volume of feedback can Backsy.ai handle?
Backsy.ai is optimized for batches of 100 to 500 feedback items per upload. For larger volumes, the site recommends uploading in batches over time, with enterprise-scale batching noted as a roadmap item.