Last updated 07-28-2026
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Ravenna
Ravenna puts IT, HR, and operations support inside Slack so employees stop filing requests in scattered threads and start getting structured answers. The platform combines agents that classify intent, a visual workflow builder, ticketing, and analytics for password resets, software access, onboarding queues, and routine internal support. Employees file requests where they already chat, and Ravenna turns those threads into trackable tickets with context attached.
Most ITSM suites still expect people to log into a standalone help desk. Ravenna meets employees in Slack and Microsoft Teams, then layers agents on top that classify intent and answer from connected knowledge bases. You trade the breadth of a portal-first platform for adoption among staff who ignore ticket forms, which is the gap Ravenna is built around.
IT admins use Ravenna to automate software access, device issues, and account permissions without chasing replies across channels. HR and operations teams run onboarding, offboarding, and approval routing against systems like Workday, Rippling, and Okta. The product targets organizations that need SOC 2, HIPAA, and GDPR coverage plus integrations into Jamf, Intune, Jira, and Freshservice while keeping internal support productivity high.
Turns Slack threads into trackable tickets with triage channels and custom request forms
Agents connect to Notion, Confluence, Google Drive, Guru, and Zendesk knowledge sources
Visual workflow canvas with triggers, approvals, conditionals, and human-in-the-loop waits
Integrations span six categories including Okta, Workday, Rippling, Jamf, Intune, and Jira
Analytics dashboards track SLA compliance, CSAT scores, and agent versus human resolution rates
Builds workflows from natural language descriptions on a drag-and-drop canvas
Runs inside Slack so employees file requests without switching to a portal
Agents classify intent and answer from connected knowledge bases
Visual workflow builder supports natural language generation and approval routing
Broad integrations across HRIS, MDM, identity providers, and ticketing tools
SOC 2, HIPAA, and GDPR compliance listed for enterprise evaluation
No public pricing; demo required to purchase Ravenna Enterprise
Slack-first design limits value if your organization does not use team chat
Microsoft Teams is supported but Slack remains the primary product surface
What is Ravenna?
Ravenna is an agentic internal service desk for IT, HR, and operations teams. It combines AI agents, workflows, ticketing, and analytics so employees get support inside Slack or Microsoft Teams without opening a separate portal.
Does Ravenna work in Slack?
Yes. Ravenna is built to run inside Slack, turning chat threads into trackable tickets and routing requests through triage channels. The site also lists Microsoft Teams support for chat-based internal support.
How much does Ravenna cost?
Ravenna does not publish plan prices on its website. Access is sold through demo requests at ravenna.ai/contact, where the company offers Ravenna Enterprise tailored to business requirements.
What integrations does Ravenna support?
Ravenna integrates with Slack, Microsoft Teams, Okta, Entra, Jira, Linear, Freshservice, Notion, Confluence, Workday, Rippling, Jamf, and Intune. Its integrations page groups connectors across team chat, identity, ticketing, knowledge, HRIS, and device management.
What compliance certifications does Ravenna have?
Ravenna advertises SOC 2, HIPAA, and GDPR compliance on its homepage for enterprise buyers. Security details are also published on trust.ravenna.ai for teams evaluating data handling requirements.
Can Ravenna automate employee onboarding?
Yes. Ravenna lists employee onboarding and offboarding among its workflow templates, and its integrations sync HRIS data from Workday, Rippling, BambooHR, and HiBob to automate access and device tasks.