Last updated 07-26-2026
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Refiner
Refiner is a survey platform tailored for SaaS, fintech, and marketplace companies, focusing on in-app surveys for web and mobile apps. It offers native SDKs for iOS, Android, React Native, and Flutter, enabling surveys that feel integrated rather than intrusive. The platform supports multiple survey types including in-app, email, website popups, and shareable links, allowing businesses to reach users wherever they engage.
The tool excels in delivering targeted surveys by leveraging user traits, behaviors, and events to trigger surveys at optimal moments. This precision helps teams gather relevant feedback that drives product and customer experience improvements. Refiner also provides AI-powered features like auto-tagging of open-text responses and AI-based translations to support multilingual surveys.
Refiner's value lies in its combination of simplicity and depth. Teams can quickly launch surveys using ready-made templates designed for common SaaS use cases such as NPS, CSAT, CES, and product-market fit. At the same time, advanced customization options like conditional logic, A/B testing, and full brand customization enable precise control over survey design and targeting.
The platform integrates deeply with popular data and communication tools including Segment, RudderStack, Amplitude, Mixpanel, HubSpot, Salesforce, Slack, and Microsoft Teams. This allows survey responses to flow directly into existing analytics and CRM systems, enabling automated workflows and real-time alerts. Refiner also supports API and webhook integrations for custom data handling.
Security and compliance are priorities, with Refiner holding SOC 2 Type II certification and providing GDPR, CCPA, and HIPAA compliance support. Pricing is transparent with unlimited survey responses on paid plans and a free tier that includes essential features with limited responses.
Overall, Refiner is designed for product-led companies that want to collect actionable user feedback without the overhead of generic survey tools. It balances ease of use with powerful features, making it suitable for product, marketing, and customer success teams aiming to improve their offerings based on real user insights.
🎯 Advanced targeting lets you survey users based on behavior and traits for relevant feedback.
📱 Native mobile SDKs for iOS, Android, React Native, and Flutter ensure smooth mobile surveys.
📝 Ready-to-use templates for NPS, CSAT, CES, PMF, and more speed up survey creation.
🤖 AI-powered auto-tagging organizes open-text responses for easier analysis.
🔗 Integrates with Segment, Slack, Salesforce, and others to automate feedback workflows.
Unlimited survey responses on all paid plans with no hidden fees.
Easy setup with ready-made templates tailored for SaaS and product teams.
Deep integrations with analytics and CRM tools for seamless data flow.
Supports multi-channel surveys: in-app, email, website, and shareable links.
Strong compliance with SOC 2, GDPR, CCPA, and HIPAA standards.
Free plan limits survey responses to 25 per month, which may be restrictive for some.
Enterprise plan pricing and features require contacting sales, limiting upfront transparency.
What platforms does Refiner support for surveys?
Refiner supports surveys inside web apps, native mobile apps with SDKs for iOS, Android, React Native, and Flutter, as well as email surveys and shareable survey links.
How does Refiner target users for surveys?
Refiner allows targeting based on user traits, behaviors, device, language, and previous responses, with triggers based on events or time delays to show surveys at the right moment.
Can I integrate Refiner with my existing analytics and CRM tools?
Yes, Refiner integrates with tools like Segment, RudderStack, Amplitude, Mixpanel, HubSpot, Salesforce, Slack, Microsoft Teams, Zapier, and Make to automate workflows and sync data.
Is Refiner compliant with data protection regulations?
Refiner holds SOC 2 Type II certification and complies with GDPR, CCPA, and HIPAA, ensuring secure handling of customer data.
What is included in the free trial?
The free trial provides full access to all survey features and integrations for 30 days, capped at 100 survey responses, with no credit card required.
Does Refiner offer AI features?
Yes, Refiner includes AI-powered auto-tagging for open-text responses and AI-based translations to easily run multilingual surveys.
Can I customize the look and feel of surveys?
Surveys can be fully customized with brand colors, logos, widget styles, custom CSS, and conditional logic to match your product's design.