Last updated 07-24-2026
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ReplyAuto
Reply Auto drafts replies for Facebook and Instagram comments on Shopify stores. It pulls comments from connected Meta accounts into one inbox, grounds each draft in your live catalog, policies, and FAQs, then lets moderators edit and send in one click or auto-post when the draft passes safety rules.
The product targets e-commerce teams that answer the same product, shipping, and sizing questions all day. Workspace owners connect Facebook Pages, linked Instagram Business accounts, and Shopify via Admin token. Reply Auto indexes products and brand context so drafts cite real stock, prices, and shipping windows instead of generic copy.
Pro and Enterprise plans add auto-reply mode, higher monthly reply limits, longer activity history, and team features like SSO. New accounts start on a 14-day Pro trial with no credit card required.
One inbox for Facebook Page and Instagram Business comments with filters by date, post, account, and status
AI drafts grounded in your Shopify catalog, policies, and FAQs so replies cite real prices, sizes, and shipping
Manual send with inline editing or Auto mode that posts safe drafts when escalation rules clear them
Bulk actions to dismiss or export up to 50 comments at once, plus a full audit trail of sends and connections
Workspace roles let owners connect Meta and Shopify while moderators inherit access without sharing credentials
Drafts cite live Shopify catalog data instead of generic social replies
Single inbox covers both Facebook Page and Instagram Business comments
14-day Pro trial with no credit card required
Auto-reply includes escalation routing for complaints and refund requests
Free plan limited to 100 replies per month and manual mode only
Requires Shopify plus Meta connections, so it is not a general comment tool
Enterprise SSO and high reply limits start at $199 per month
No mobile app listed; workflow is browser-based
What counts as a reply on Reply Auto?
A reply is any message your workspace sends to a Facebook or Instagram comment, whether a moderator approves an AI draft or Auto mode sends it. Internal notes and dismissals do not count. Each workspace has its own monthly allowance that resets on the 1st.
Does Reply Auto offer a free trial?
Yes. Every new account gets a 14-day Pro trial automatically with auto-reply and higher limits. No credit card is required to start, and the plan drops to Free if you do not subscribe before the trial ends.
What integrations does Reply Auto support?
Reply Auto connects Facebook Pages, linked Instagram Business accounts, and Shopify stores. One Facebook OAuth covers every Page you manage, and you add a Shopify Admin token so the tool can index your catalog for grounded drafts.
Is auto-reply safe on Reply Auto?
Auto-reply on Pro and Enterprise only fires when the AI draft passes your safety rules and the escalation router clears it. Complaints, refund requests, and other cases that need a human are held for review. Every auto-sent reply appears in the audit log and can be deleted.
How does Reply Auto handle my data?
Reply Auto stores the minimum needed to draft replies: post text, comment text, and connected brand context. The company states it does not train models on your data, and you can export or delete workspace data from settings.