Last updated 07-23-2026
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TheySaid
TheySaid is a customer feedback platform built for teams that ship fast. It runs user tests, surveys, interviews, forms, and polls in one place, with an assistant that moderates sessions, asks follow-up questions, and summarizes what people said. Product and research teams use it to collect qualitative insight without the usual weeks-long research cycle.
Where traditional tools split surveys, interviews, and usability tests across separate dashboards, TheySaid keeps every feedback type in a single workspace. An AI moderator can guide participants through tasks, probe when answers are vague, and turn hours of recordings into themes and recommendations. Distribution happens through shareable links, email, in-app popups, website embeds, and QR codes.
The platform targets UX researchers, product managers, designers, and marketing teams who need faster validation on prototypes, onboarding flows, pricing pages, and customer sentiment. Enterprise customers get panel recruiting, SSO, CRM integrations, and unlimited workspaces.
AI test moderator guides participants through tasks and probes when confusion shows up
User tests, surveys, interviews, forms, and polls all live in one workspace
Share via link, email, in-app popup, website embed, or QR code
Supports 70+ languages with replies in the respondent's language
Integrates with Salesforce, Slack, HubSpot, and Zendesk
Free plan includes live AI moderation on every session, not just paid tiers.
Browser-based participant experience requires no software downloads.
Combines user tests, surveys, interviews, forms, and polls in one platform.
Panel recruiting costs extra on the free plan and full panel access is enterprise-only.
No published self-serve paid tier between Free and Enterprise.
AI synthetic testers are listed as coming soon, not yet available.
Does TheySaid have a free plan?
Yes. TheySaid's Free plan costs $0 per month and includes 5 AI user tests per month, 50 AI surveys per month, one workspace, and one active test. AI project creator, AI test moderator, and AI analytics are included, and no credit card is required to sign up.
What types of feedback can I collect with TheySaid?
TheySaid supports AI user testing, AI surveys, AI interviews, AI forms, and AI polls. Each format uses conversational moderation so respondents can answer by text or voice while the system asks intelligent follow-up questions.
How does AI moderation work during user tests?
TheySaid's AI guides participants through your test plan, records screen activity and voice feedback, and asks follow-up questions when it detects confusion or hesitation. Insights are generated automatically after sessions complete, including task metrics, themes, and highlight clips.
What integrations does TheySaid support?
TheySaid connects with Salesforce, Slack, HubSpot, and Zendesk on its marketing site. Enterprise plans add CRM integrations with HubSpot, Zendesk, and Workday, plus custom API and webhook access.
Is TheySaid secure and compliant?
TheySaid states it is SOC 2 Type 2, ISO 27001, and GDPR compliant, with data encrypted in transit (TLS 1.2) and at rest (AES). The platform is hosted on Google Cloud and offers SSO and role-based access controls on enterprise plans.
Can respondents take TheySaid surveys in languages other than English?
Yes. TheySaid supports 70+ languages and can examine user messages and reply in the respondent's language. You can also let respondents pick their preferred language at the start of a survey.
Do participants need to download software for TheySaid user tests?
No. TheySaid user tests run in a web browser with no software installation required. Participants click a link and complete guided tasks while the platform records their screen and voice feedback.