Last updated 06-28-2026
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Yuma
Yuma is an ecommerce customer experience platform built around specialized agents for support, sales, social, and chat. It plugs into helpdesks such as Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze, then reads live Shopify order data and connected tools to resolve tickets end to end. That includes refunds, returns, exchanges, subscription changes, and order edits, not just draft replies.
Support AI handles post-purchase volume like WISMO, billing issues, and returns with guardrails and escalation when confidence is low. Sales AI answers product questions on site to reduce pre-purchase friction. Social AI monitors and replies on Facebook and Instagram. Chat AI adds on-site assistance across product, shipping, and policy questions.
Yuma is headquartered in Cambridge, MA with a European office in Barcelona. The company is Y Combinator-backed, SOC 2 Type II certified, and rated 4.8/5 on G2. Case studies cite automation rates up to 89% for high-volume Shopify brands.
Resolve up to 89% of support conversations across email, chat, and social with end-to-end ticket automation
Take real actions in Shopify, Recharge, Loop Returns, and shipping tools instead of only sending draft replies
Connect to Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze without migrating your helpdesk
Deploy Sales AI on product pages to answer sizing, compatibility, and policy questions in real time
Use Social AI to auto-reply on Facebook and Instagram, hide spam, and flag churn signals
Run Ask Yuma to analyze tickets, spot automation gaps, and build workflows from plain English
Resolves tickets end to end with actions in Shopify, subscriptions, and shipping tools, not just reply drafts.
Native integrations for Gorgias, Zendesk, Kustomer, and Shopify without a helpdesk migration.
Performance-based billing where brands pay for fully resolved AI tickets.
White-glove onboarding and dedicated account management are included.
SOC 2 Type II certified with guardrails and human escalation when confidence is low.
Pricing is not published online; teams need a demo for a quote.
Built primarily for ecommerce brands on Shopify and major helpdesks.
Quality still depends on setup time for brand voice, SOPs, and automation thresholds.
What is Yuma?
Yuma is a customer service automation platform for ecommerce brands. It connects to helpdesks and ecommerce platforms, then resolves support tickets by taking real actions such as refunds, returns, and order changes. It also offers Sales AI, Social AI, and Chat AI for pre-purchase questions, social channels, and on-site chat.
Where is Yuma headquartered?
Yuma is headquartered in Cambridge, MA, United States, with a European office in Barcelona, Spain.
Which helpdesks and platforms does Yuma integrate with?
Yuma integrates with helpdesks including Gorgias, Zendesk, Kustomer, Gladly, Re:amaze, Front, and Salesforce Service Cloud. It also connects to Shopify, WooCommerce, Recharge, Klaviyo, Loop Returns, ShipStation, and dozens of other ecommerce and logistics tools.
How does Yuma automate support tickets?
Yuma reads incoming tickets in your helpdesk, identifies customer intent, and routes work to the right agent workflow. It follows your SOPs and brand voice, then takes actions across connected tools to resolve the ticket. If a case is too complex, it escalates to a human with full context.
Do I need developers to set up Yuma?
No. Yuma is designed for zero engineering setup. A dedicated account manager configures automations, connects your helpdesk and ecommerce tools, and handles onboarding at no extra cost.
Can I try Yuma before buying?
Yes. Yuma offers a 30-day trial on live tickets with your real helpdesk and customer data. Rollout typically starts at 5 to 10% of ticket volume so your team can review quality before scaling.
How is Yuma priced?
Yuma uses performance-based billing: brands pay for tickets fully resolved by AI. Public dollar amounts are not listed on the site; teams book a demo or contact Yuma for pricing details.