Last updated 08-30-2026
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Yuma
Yuma deploys specialized AI agents across ecommerce support, sales, social, and chat inside the helpdesk you already run. It connects to helpdesks like Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze, then reads live Shopify order data and linked tools to resolve tickets end to end. That covers refunds, returns, exchanges, subscription changes, and order edits, not just draft replies.
Most helpdesk AI stops at suggested responses. Yuma takes approved actions in Shopify, Recharge, Loop Returns, and shipping carriers, and bills only for tickets it fully resolves. That outcome-based model fits high-volume DTC brands better than per-seat pricing when automation rates climb past 60%.
Support AI handles post-purchase volume like WISMO and returns with 75+ pre-built automations and 15 to 20 safety checks per reply. Sales AI answers product questions on site. Social AI moderates Facebook and Instagram. Ask Yuma spots automation gaps from ticket history and builds fixes in plain English.
Yuma is Y Combinator-backed, SOC 2 Type II certified, and rated 4.8/5 on G2. Case studies cite up to 89% ticket automation for Shopify brands processing 150,000+ tickets per month.
Resolve up to 89% of support conversations with 75+ pre-built ecommerce automations
Take real actions in Shopify, Recharge, Loop Returns, and shipping tools instead of only drafting replies
Connect to Gorgias, Zendesk, Kustomer, Gladly, and Re:amaze without migrating your helpdesk
Run 15 to 20 safety checks on every AI reply before it reaches the customer
Deploy Sales AI on product pages for sizing and compatibility questions with up to 18% revenue-per-visitor lift in A/B tests
Use Social AI to auto-reply on Facebook and Instagram and automate up to 60% of social moderation
Resolves tickets end to end with actions in Shopify, subscriptions, and shipping tools, not just reply drafts.
Outcome-based billing charges only for fully resolved AI tickets, not per seat or message.
Native integrations for Gorgias, Zendesk, Kustomer, and Shopify without a helpdesk migration.
White-glove onboarding with a dedicated account manager is included at no extra cost.
SOC 2 Type II certified with 15 to 20 safety checks and human escalation when confidence is low.
Pricing is not published online; teams need a demo for a quote.
Built primarily for ecommerce brands on Shopify and major helpdesks.
Quality still depends on setup time for brand voice, SOPs, and automation thresholds.
What is Yuma?
Yuma is a customer service automation platform built for ecommerce brands. It connects to helpdesks and commerce platforms, then resolves support tickets by taking real actions such as refunds, returns, and order changes. It also offers Sales AI, Social AI, Chat AI, and Ask Yuma for pre-purchase questions, social channels, on-site chat, and workflow improvements.
Where is Yuma headquartered?
Yuma is headquartered in Cambridge, MA, United States, with a European office in Barcelona, Spain. Published addresses list 245 Main Street in Cambridge and Rda. de Sant Pere in Barcelona.
Which helpdesks does Yuma integrate with?
Yuma integrates with Gorgias, Zendesk, Kustomer, Gladly, Re:amaze, Front, Salesforce Service Cloud, Sprinklr, and Zoho Desk. It also connects to Shopify, Recharge, Klaviyo, Loop Returns, ShipStation, ShipBob, and dozens of subscription, loyalty, and logistics tools.
How does Yuma automate support tickets?
Yuma reads incoming tickets in your helpdesk, identifies customer intent, and routes work to the right workflow with 75+ pre-built automations. Each reply passes 15 to 20 safety checks before sending. Yuma takes actions across connected tools to resolve the ticket, and escalates to a human with full context when confidence is low.
Do I need developers to set up Yuma?
No. Yuma is designed for zero engineering setup. A dedicated account manager configures automations, connects your helpdesk and ecommerce tools, and handles onboarding at no extra cost. Brands typically go live within hours, not weeks.
Can I try Yuma before buying?
Yes. Yuma offers a 30-day trial on live tickets with your real helpdesk and customer data. Rollout starts at 5 to 10% of eligible ticket volume so your team can review quality against an agreed automation target before scaling.
How is Yuma priced?
Yuma uses outcome-based pricing: brands pay only for tickets fully resolved by AI, with no charge for conversations or escalations. Public dollar amounts are not listed on the pricing page. Teams book a demo or contact Yuma for a quote based on support volume and workflows.