Last updated 07-08-2024
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Accordian
Accordian Software Inc. introduces a cutting-edge KnowledgeBot designed to transform your business by empowering your sales teams, customer support, and experts with AI-driven capabilities. The AI is tailored to provide personalized sales enablement, seamless customer support, and efficient knowledge management, all through the ease of voice input.
You can ask questions, discuss details, or even ramble in your own voice, and the AI will provide answers quoting directly from your company’s trusted experts. With features like document retrieval on the fly and never having to answer the same question twice, KnowledgeBot guarantees to save your team's time and effort.
Furthermore, the bot streamlines scaling your startup by sharing expert knowledge ten times faster using voice input and an Auto-Formalize feature. KnowledgeBot learns your support documents swiftly, regardless of hosting provider, and can be deployed as a website widget or portal, enhancing your ability to auto-resolve a bulk of support queries efficiently.
Plus, the ‘Magic Clean Up’ function allows for easy contribution of knowledge by organizing and formalizing content from informal communication such as chats and emails. All of these enhancements come with no credit card requirement to start building your bot. Discover vital insights from a powerful dashboard that tracks customer queries and inbound leads, while benefiting from human-like, expert AI responses specific to your product and business.
Personalized Voice Input: Users can interact with the AI through voice commands, providing a hands-free experience.
AI-Driven Answers: Obtain instant responses directly quoting company experts, ensuring reliable and accurate information.
Efficient Document Search: Quickly find essential sales collateral, guides, and help documents without the need for manual searching.
Learning & Adaptable AI: KnowledgeBot auto-escalates unfamiliar queries to experts and absorbs new information from their replies.
Powerful Analytics Dashboard: Monitor common questions and export inbound leads, gaining insights into customer needs and behaviors.
1) How does KnowledgeBot ensure the accuracy of information provided?
KnowledgeBot provides answers by quoting directly from your company's experts and documentation.
2) How can KnowledgeBot be integrated into my business?
The KnowledgeBot can be deployed both as a website widget and as a full portal for use by customers and support reps.
3) How does KnowledgeBot facilitate the sharing of expert knowledge?
With KnowledgeBot, your team can share and access expert knowledge up to ten times faster with voice input and its Auto-Formalize feature.
4) How does KnowledgeBot handle learning from various document sources and hosting providers?
KnowledgeBot is able to learn and catalog all your help documents in seconds, no matter where they are hosted.
5) What insights can I gain from KnowledgeBot's dashboard?
The dashboard allows you to see what your customers and reps are asking and identifies the most common inquiries, plus you can view and export inbound leads.